If your card is lost, stolen or damaged call EBT Customer Service at (800) 997-2555 right away.
You can also request a replacement EBT card via the mail by using:
- DTAConnect.com or the DTA Connect mobile app. Under 'My Info', click on Request an EBT Card. You can also track the card in the mail on DTA Connect.
- Automated prompts on the DTA Assistance Line (877) 382-2363.
You can also visit one of our local offices to receive an EBT card if you need one more quickly. If you cannot visit an office, talk to our staff about other options.
When you request a new EBT card, it deactivates your old card. DTA cannot reactive an EBT card.
The PIN for your replacement card does not have to be the same as your old one but it will be the same unless you tell us you want a new PIN assigned to you. If you request a new PIN, it will be sent in the mail in a separate envelope from your replacement card. Your replacement card and PIN will arrive within 5-10 business days.
We can replace your card, but cannot replace any benefits taken from it. If benefits were left on your old card they will automatically transfer to your new replacement card.
Expect a fee.
It costs $5 to replace an EBT card. The $5 fee will be taken from your benefits. If you have no benefits available, DTA will take the fee from you later. There's no $5 fee if:
- This is your first Photo EBT card
- Your card was defective
- Your card was lost in the mail
- DTA is replacing an emergency EBT card
- Your case was closed for 30 days or more
- DTA has agreed to issue you a replacement card to accommodate your disability or domestic violence situation
- You changed your name
- You changed your Social Security number
Learn additional rules.
If you get 4 or more replacement EBT cards within 12 months you must talk with a case manager or investigator before getting a new card. Based on this discussion, DTA may investigate to ensure that there is no fraud. Selling your card or your benefits is illegal and can result in disqualifying you from benefits.