If your card is lost, stolen or damaged call EBT Customer Service at (800) 997-2555 right away.
You can also request a replacement EBT card:
- On DTAConnect.com. Under 'My Info', click on Request an EBT Card.
Note: this is not available on the DTA Connect mobile app.
- Use the automated prompts on the DTA Assistance Line (877) 382-2363.
DTA will mail you a replacement card. The PIN for your replacement card does not have to be the same as your old one but it will be the same unless you tell us you want a new PIN assigned to you. If you request a new PIN, it will be sent in the mail in a separate envelope from your replacement card. Your replacement card and PIN will arrive within 7-10 business days.
We can replace your card, but cannot replace any benefits taken from it. If benefits were left on your old card they will automatically transfer to your new replacement card.
Expect a fee.
It costs $5 to replace an EBT card. The $5 fee will be taken from your benefits. If you have no benefits available, DTA will take the fee from you later. There's no $5 fee if:
- This is your first Photo EBT card
- Your card was defective
- Your card was lost in the mail
- DTA is replacing an emergency EBT card
- Your case was closed for 30 days or more
- DTA has agreed to issue you a replacement card to accommodate your disability or domestic violence situation
- You changed your name
- You changed your Social Security number
Learn additional rules.
If you get 4 or more replacement EBT cards within 12 months you must talk with a case manager or investigator before getting a new card. Based on this discussion, DTA may investigate to ensure that there is no fraud. Selling your card or your benefits is illegal and can result in disqualifying you from benefits.