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Access to Vulnerability Dashboard

Read Only Access to the Vulnerability Management Dashboard
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

This is a request to grant Secretariat end-users with read-only access to Vulnerability Dashboards which will allow the user to see Vulnerability data for their Agency within their On-Premise or Cloud environments.  These dashboards will provide the ability to have a visual depiction of Vulnerability data at various severities and view the descriptions and solutions on how to remediate these vulnerabilities.  Access is restricted to the individual’s Agency only.   

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Access to Vulnerability Dashboard

SLEResponsibilities/Dependencies

Fulfillment: 95% within 3 business days

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for clarifying specific information regarding Enterprise Information Policies & Standards per the customer’s requirements.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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