Add or remove Designated Security Officers (DSOs) for your agency/Secretariat.
- This page, Add/Remove a Designated Security Officer (DSO) , is offered by
- Office of Security and Operations
- Executive Office of Technology Services and Security
Add/Remove a Designated Security Officer (DSO)
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Overview
The Designated Security Officer (DSO) is responsible for ensuring compliance with the Commonwealth's and/or agency/Secretariat Acceptable Use and Teleworking policies as well as the Enterprise Security Policy and Standards, and any other internal agency/Secretariat approval process. Certain ServiceNow request items are only available to DSOs. Requests for these applications or services will not be accepted via Incidents or Requests submitted using other ServiceNow Catalog request items.
Unauthorized requesters will be referred back to their agency/Secretariat DSOs to ensure that all access requests have been internally approved within the Agency/Secretariat prior to submission.
Use this request item to add or remove DSOs for your agency/Secretariat. If you need more information about adding or removing a Security Administrator or about this role, submit a request to "General Security Services" in the Security & Firewall category in the ServiceNow Service Catalog.
How to request
Designated Security Officers (DSOs) ONLY - will request on behalf of their Commonwealth agency/Secretariat, whether or not currently supported by EOTSS.
Service Level Expectation (SLE)
Add/Remove a Designated Security Officer (DSO)
| SLE | Responsibilities/Dependencies |
|---|---|
| Fulfillment: 90% within 3 business days | Customer
EOTSS
|
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Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services. If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel