Authorize a third party administrator

Learn how to authorize or modify a third party administrator (TPA) to conduct business with the Department of Unemployment Assistance (DUA) on your behalf.

Department of Unemployment Assistance

Phone

Password resets and account users

EMAC Supplement Program and details of the EMAC Supplement liability determination

Employer Liability

Revenue collections and enforcement, certificate of compliance

Benefit charges protest and submission

All others, including Business Transfer, Audit, Employment and wage reporting, Rate information

The Details of Authorize a third party administrator

What you need for Authorize a third party administrator

Before you can add or change a TPA, you will need the following:

  • Your user ID and password for UI Online
  • TPA ID number
  • TPA role assignments

Make sure your prior TPA has fulfilled all designated role assignments before adding a new TPA to your account. You can only have one TPA assigned to a certain role at a time.

How to register Authorize a third party administrator

  1. Log in to your UI Online account.
  2. Select Account maintenance.
  3. Select Third party administrator (TPA) authorization.
  4. Click Search if you have an existing TPA. Be sure to remove this TPA before adding a new one.
  5. Click New to add the new TPA. Enter the TPA ID and click Next.
  6. Enter the TPA services begin date and assign the proper roles by checking each role that applies to the TPA. Please note that you can’t enter a TPA services begin date that is prior to the current date.
  7. If you don’t have a definitive TPA services end date, leave the field blank.
  8. Click Save to complete the authorization.
  9. Click Previous to view confirmation that your TPA has been added.

Next steps for Authorize a third party administrator

Manage your TPA authorization

When your current TPA authorization ends, it is up to you to update your TPA access. Make sure to assign appropriate roles to your TPA during the authorization process.

More info about Authorize a third party administrator

Keep your UI Online user ID and password in a secure location for future use. It is your responsibility to authorize a new TPA once your current TPA’s services end.

It is important to note that although multiple TPAs can be authorized, no role can be assigned to more than one TPA at a time. Any role(s) not assigned to a TPA must be performed by the employer.

Downloads for Authorize a third party administrator

Contact for Authorize a third party administrator

Phone

Password resets and account users

EMAC Supplement Program and details of the EMAC Supplement liability determination

Employer Liability

Revenue collections and enforcement, certificate of compliance

Benefit charges protest and submission

All others, including Business Transfer, Audit, Employment and wage reporting, Rate information

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