Capital Planning

Assists customers with the funding of information technology projects.

EOTSS End User and IT Service Support

Phone

Support for Commonwealth end users and IT support personnel

The Details

Features

Submit projects for inclusion in the annual five year rolling Information Technology Capital Investment Program.

Pricing

There is no charge for this service.

How to request

Service Level Expectation (SLE)

Capital Planning

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for the following tasks:
    • Communicate to the customer whether the deadline was met.
    • Notify the customer following each IIAB meeting.
    • Put together and present a plan at a meeting with ANF and notify the customer following completion.
    • Identify any proposal issues and communicate to the customer.
    • Notify the customer once ANF makes a final decision on the funding amount and the Governor publishes the final plan.

Contact

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