Request assistance with CIW queries
- This page, CIW - Query Assistance , is offered by
- Executive Office of Technology Services and Security
CIW - Query Assistance
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Overview
EOTSS provides assistance and support for Commonwealth Information Warehouse (CIW) users so they are able to obtain the CIW data information they need, when they need it. Use this to request assistance identifying the right tables and views to find what you are looking for.
How to request
Service Level Expectation (SLE)
CIW - Query Assistance
| SLE | Responsibilities/Dependencies |
|---|---|
Fulfillment: 95% within 7 business days | Customer
EOTSS
|
Policies
Acceptable Use of Information Technology Policy
The Commonwealth Information Warehouse (CIW) brings together a subset of the financial, budgetary, human resource, payroll and time reporting information maintained in dedicated and separate systems by individual agencies. CIW provides access to integrated, common data that supports timely, well informed business decisions to authorized users through a centralized and integrated repository.
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel