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Co-Location Hosting

EOTSS provides co-location services in centrally managed data centers in the Metro Boston and Western Massachusetts areas.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

EOTSS Data Center Management Services provides facilities infrastructure planning and management, support for the installation and decommissioning of IT systems, facilities access controls and security.   EOTSS will provide datacenter space, rack(s) to rent, and power and cooling for the agency's equipment.  Customer access for named users is available during service hours (named users, and all visitors are escorted). 

Facilities are provided in the Metro Boston and Western Massachusetts areas. 

Service components include:  

  • Planning, allocation and assignment of data center space  
  • Procurement and Installation of power connections  
  • Procurement and Installation of racks  
  • Validation of appropriate cooling to meet the requirements of the infrastructure  
  • Access and Security controls to protect sensitive data and equipment Floor, rack and elevation drawings and schematics 

EOTSS will NOT provide Systems Maintenance, Operating Systems Support & Monitoring or Disaster Recovery. 

Pricing

Please see the EOTSS Chargeback page for details.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Co-Location Hosting

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer. 
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for providing co-location services to the customer in centrally managed data centers in the Metro Boston and Western Massachusetts areas, if applicable.

Policies

EOTSS Cabling and Standards Guidelines

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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