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Contracts Management

Request contracting assistance from the EOTSS Contracts Management Office.

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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The Details

Features

Request contracting assistance from the EOTSS Contracts Management Office. The EOTSS Contracts Management Office offers assistance relating to IT contracting to the Commonwealth’s Executive Branches.

  • Inquiries about use of an EOTSS Master Services Agreement
  • Review of IT-Related Statements of Work (SOW)
  • Strategic Planning Relating to IT Contracting
  • IT Contract Negotiation Support
  • IT Contracting Other

How to request

This catalog item will be available to request on August 19, 2025.

Service Level Expectation (SLE)

Contract Reviewing

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for responding to customer inquiries regarding existing EOTSS enterprise-level contracts and providing advice or consultation regarding EOTSS’ or the vendor’s current obligations.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Learn more about this organization 

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