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Data Jack Management

Activate a data jack.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Request to provide network access by connecting the requested data jack to an existing edge switch. This request is for existing EOTSS-managed equipment. 

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Data Jack Management

SLEResponsibilities/Dependencies
Fulfillment: 90% within 7-10 business days

Customer

EOTSS

  • Responsible for activating a data jack per the customer’s requirements.

Vendor

  • When applicable, this service is dependent on vendor availability. 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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