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Data Sharing Memorandum of Understanding (MOU)

Become a Party to the Memorandum of Understanding (MOU) for Data Sharing
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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The Details

Features

The Data Sharing Memorandum of Understanding demonstrates the Commonwealth's commitment to data-sharing and to the protection and safe use of private and personal data. It provides a common framework for use by all agencies and entities across the Commonwealth and formalizes the process for sharing protected data.

Submit this request if your agency has not joined onto the Data Sharing MOU, or would like to enter into a Data Use License Agreement (DULA) with an agency or entity who has not yet joined onto the MOU. Joining is quick and easy!

Be sure to read the Memorandum of Understanding (MOU) before signing on. Also, check to make sure your agency hasn't already joined.

What to expect: Once you’ve submitted your request, our team will reach out if we have any questions and will prepare the MOU in Adobe sign for signatures.

Pricing

There is no charge for this service.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Assistance with Cross-Agency Data Sharing

SLEResponsibilities/Dependencies
This service was recently introduced as a formal offering in our Product & Service Catalog.  All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE.  In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request.   

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer. 
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.

Policies & More Info

Statewide Data Sharing Memorandum of Understanding (MOU) 

For additional information and to access the Data Sharing Agreement, visit our Data Sharing site.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Learn more about this organization 

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