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Document requirements and formatting for upload

When you apply for medical and family leave, you’ll need to provide some information about your situation so we can verify the details of your application.

Department of Family and Medical Leave

Phone

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Department of Revenue - Hours of operation: Monday-Friday, 8:30 a.m. - 4:30 p.m.

The Details of Document requirements and formatting for upload

What you need for Document requirements and formatting for upload

Document Requirements:

  1. You must include both the FRONT and BACK of your identity document for it to be accepted. For passports or passport cards, the copy should include both the page with identifying information AND the signature page. For forms, make sure to upload all of the pages of the form.

  2. Copies of your identity document must be IN COLOR and ONLY PDF or .jpg, .jpeg, .png IMAGE FILES are accepted. We are not able to accept .heic (default image file for iphones) at this time. We cannot receive color faxes so Identity documents will need to be uploaded or mailed.

  3. Copies of other documents can be in black and white but ONLY PDF or .jpg, .jpeg, .png IMAGE FILES are accepted.

  4. It’s faster to upload your documents online, but you can fax or mail copies of your documents if you prefer, with the exception of your ID since it will need to be in color. Follow the fax and mail instructions.

  5. Please provide only copies of identity verification documents. Do not send the Department original documents - they will not be returned to you.

  6. All files must be smaller than 4.5 MB. If your file is larger than 4.5 MB, try resizing it or splitting it into separate files.

  7. All text and images must be clear and readable.

If your file is not in one of the approved formats, try one of the following:

  • Take a picture of the document and save as a PDF or .jpg, .jpeg, or .png file before uploading.

  • Take a screenshot of the document and save as a PDF or .jpg, or .jpeg, .png file before uploading.

  • Take a picture of each document page and upload the pictures individually as a PDF or .jpg, .jpeg, or .png file.

If your document is attached to an email:

  • Open the file on your computer or phone

  • Save it as a PDF or .jpg, .jpeg, or .png file before uploading.

How to manage Document requirements and formatting for upload

Documents can be mailed to the Department at this address:

Department of Family and Medical Leave  
Attn: Claims Processing 
P.O. Box 838  
Lawrence, MA 01842

Documents can be faxed to the Department at (617) 855-6180, if they are black and white.  We cannot accept color copies by fax at this time.

If you plan to fax your application, please confirm that the application is in the order with all pages numbered in the top right corner. Supporting forms should come after the main application form, followed by all required attachments. 

Again, please write or type your application ID number in the top left corner of each page mailed or faxed to the Department.   

Your application ID is located on all notices you receive from the Department or when you log in to your paid leave account. 

Contact for Document requirements and formatting for upload

Phone

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Department of Revenue - Hours of operation: Monday-Friday, 8:30 a.m. - 4:30 p.m.

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