eDiscovery (eDaaS) General Inquiry Request

“DO NOT put any proprietary or confidential information in this ticket. DO NOT use this form to request eDiscovery search services. All information in this request will be visible to others outside the eDiscovery team.” 

Have a question about eDiscovery services?  Use this request to ask about the eDiscovery services provided to Executive Branch secretariats and their agencies, independent agencies, or constitutional agencies.

How to use e-discovery

The e-discovery service is only available to authorized users. Secretariat/agency general counsels or department heads authorize those users. 

Users are onboarded and receive training including: 

• Learning about the service’s technical abilities 
• User permissions for searches within the secretariat/agency 
• How to submit an e-discovery request via ServiceNow 

The e-discovery team helps with search estimates, de-duplication, extracts, and preservation of records. 

eDiscovery-as-a-Service Plus (eDaaS+) is an enhanced eDiscovery service offered to agencies that are participants to the core eDaaS service through invitation only. The eDaaS+ service provides access to a modern eDiscovery document review platform. This tool provides a defensible process to collect electronically stored information (ESI), analyze the data, apply privilege or responsiveness labels, utilize technology assisted review (TAR or AI), and produce the data. The system is connected to the commonwealth’s Office 365 Mass.Gov tenant to collect ESI from Exchange Online, OneDrive, SharePoint Online, and Teams.

Acceptable Use of Information Technology Policy