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Enterprise Architecture Assessment

Request a technical review of solutions not currently in our standard operating environment.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Overview

EOTSS is available to review technology solutions your agency may want to implement that are not currently in our standard operating environment (SOE) or available as a Service Now Catalog Item request. Use this to request an overall assessment of your proposed solution from a technical architects point of view, including identifying the pros and cons of the solution, potential risks, how the solution will integrate into existing SOE platforms, and any recommendations the team may have.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Enterprise Architecture Assessment

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for providing an overall assessment of the customer’s proposed solution from a technical architect’s point of view, including identifying the pros and cons of the solution, potential risks, how the solution will integrate into existing SOE platforms, and any recommendations the team may have.

Policies

Acceptable Use of Information Technology Policy

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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