Request Enterprise Print Services for new or existing devices.
Log in links for this page
- This page, Enterprise Print Services, is offered by
- Executive Office of Technology Services and Security
Enterprise Print Services
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details of Enterprise Print Services
Features for Enterprise Print Services
The EOTSS Enterprise Print Platform is an application service that delivers a highly available, low maintenance print platform to all Commonwealth Executive Branch agencies. The EOTSS Enterprise Print Platform supports the Modern Workplace Framework, reduces generation of paper documents and allows for secure release of documents.
The Enterprise Solution includes two components: Printer Logic and AutoStore.
Request to add the Enterprise Print software to your device(s), modify an existing device setup, or request a waiver from the Print Device Lease/Purchase Moratorium.
For more information, or to review Print Device Lease/Purchase Moratorium guidance, please see our Enterprise Print Services page on mass.gov: https://www.mass.gov/enterprise-print-services.
How to request Enterprise Print Services
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Request service via a ServiceNow request
Policies & More Info for Enterprise Print Services
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Policies
The moratorium on purchasing new Multi-Function Devices (MFDs), desktop printers, scanners and fax machines remains in effect.
Visit the Enterprise Print Services page for more information
Next Steps
Enterprise Print End User Instructions
Contact for Enterprise Print Services
Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629Support for Commonwealth end users and IT support personnel