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Enterprise Print Services

Request Enterprise Print Services for new or existing devices.

EOTSS End User and IT Service Support


Support for Commonwealth end users and IT support personnel

The Details   of Enterprise Print Services

Features   for Enterprise Print Services

The EOTSS Enterprise Print Platform is an application service that delivers a highly available, low maintenance print platform to all Commonwealth Executive Branch agencies.  The EOTSS Enterprise Print Platform supports the Modern Workplace Framework, reduces generation of paper documents and allows for secure release of documents.

The Enterprise Solution includes two components: Printer Logic and AutoStore.

Request to add the Enterprise Print software to your device(s), modify an existing device setup, or request a waiver from the Print Device Lease/Purchase Moratorium.

For more information, or to review Print Device Lease/Purchase Moratorium guidance, please see our Enterprise Print Services page on mass.gov: https://www.mass.gov/enterprise-print-services.

How to request   Enterprise Print Services

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request


Policies & More Info   for Enterprise Print Services

  1. Policies

    The moratorium on purchasing new Multi-Function Devices (MFDs), desktop printers, scanners and fax machines remains in effect.

    Visit the Enterprise Print Services page for more information

  2. Next Steps

    Enterprise Print End User Instructions

Contact   for Enterprise Print Services

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