The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
9:00 a.m. - 4:30 p.m.
The Do Not Call Law gives consumers two ways to take action against those who violate the law. You may file a complaint with the Massachusetts Attorney General who is empowered to take legal action against those who violate any aspect of the law. You can also bring their own lawsuit and attempt to recover damages up to $5,000 if you receive more than one unsolicited sales call within 12 months by the same person or entity. Only certain calls violate the law, so consumers must check that they have a qualifying complaint before filing a complaint or pursuing legal action.
Did the Call You Receive Violate the Law?
Before filing a complaint or taking legal action, check to see if the call was permitted because it falls under one of the following exemptions:
If the call is not permitted under the exemptions and you can answer "YES" to any of the following questions, the call may have violated the law:
Did I receive the call after the effective date of my registration on the Do Not Call Registry? Remember, the list is provided to telemarketers quarterly. It may take up to 90 days after you sign up for unsolicited sales calls to stop. You may check your effective date online.
If a consumer is filing suit himself or herself, is this at least the second call from this same person or entity within the past 12 months?
File a complaint with the Attorney General's office using their online complaint form: https://www.eform.ago.state.ma.us/ago_eforms/forms/piac_ecomplaint.action
You may bring an action in court under the Consumer Protection Act to have any further calls stopped and to recover a financial award. To start this process you will need to write a 30 day demand letter.
Please note: No action may be taken against a company if it is more than three years after the person bringing the action knew or should have known about the violation or it is more than three years after the termination of action taken by the Commonwealth.
Tips for Tracking Telemarketing Violations
Not all telephone calls are prohibited, even after you sign up on the Do Not Call Registry. Therefore it is important for you to keep track of the dates and times of the calls you receive, and whether or not the telemarketer made the proper disclosures so that you can determine whether your rights have been violated. Download the Do Not Call Checklist and keep it by your phone and you will have all the information you need to file a complaint with the Attorney General or to file suit yourself.