Contacts
MassHealth Customer Service Center
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.
MassHealth Disability Accommodation Ombudsman
The Details of Find help applying for or enrolling in MassHealth, the Health Safety Net, or the Children's Medical Security Plan
How to find Find help applying for or enrolling in MassHealth, the Health Safety Net, or the Children's Medical Security Plan
Call our MassHealth Customer Service Center
- Main: (800) 841-2900
- TTY: (800) 497-4648
Services are available Monday-Friday, 8:00 a.m. to 5:00 p.m. Interpreter services are available.
For people with disabilities
MassHealth provides personal help to people with disabilities. By calling the number below you can learn about MassHealth processes and requirements. You can get help with your application over the phone.
MassHealth Disability Accommodations Ombudsman:
- Main: (617) 847-3468
- TTY: (617) 847-3788
Find an enrollment assister
An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.
MassHealth Enrollment Centers (MECs)
The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.
Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan. Do not mail or fax an application to any of the locations below.
Locations:
Charlestown
529 Main Street
Charlestown, MA 02129
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Taunton
21 Spring Street, Suite 4
Taunton, MA 02780
Tewksbury
367 East Street
Tewksbury, MA 01876
Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171
Massachusetts Health Connector Walk-in Centers
You can also visit one of the Massachusetts Health Connector Walk-In Centers for help in person. The Massachusetts Health Connector has trained and certified individuals to help you apply for coverage, shop for plans, answer your questions about your eligibility, payments, plan details, and health care reform rules and requirements. Help is free for people of any income level.
Please note: Massachusetts Health Connector Walk-in Centers cannot process applications for people 65 or older, or for people who need long-term care.
By Phone:
Health Connector Customer Service Call Center
Phone: (877) 623-6765
TTY: (877) 623-7773
Locations:
Boston
133 Portland Street
Boston, MA 02114
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.
Brockton
63 Main Street
Brockton, MA 02301
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.
Worcester
146 Main Street
Worcester, MA 01608
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.
More info for Find help applying for or enrolling in MassHealth, the Health Safety Net, or the Children's Medical Security Plan
You can find help here if you live in the community, and you're
- Younger than 65, or
- A parent or caretaker relative of any age, or
- A working disabled adult of any age.
If you're 65 or older or you need long-term care, go to Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term-care.
Contact for Find help applying for or enrolling in MassHealth, the Health Safety Net, or the Children's Medical Security Plan
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.