• This page, Find help applying for or enrolling in MassHealth, the Health Safety Net, or the Children's Medical Security Plan, is   offered by
  • MassHealth

Find help applying for or enrolling in MassHealth, the Health Safety Net, or the Children's Medical Security Plan

We have trained staff available to help you by phone or in person—for individuals in the community, including those under 65, families, and people with disabilities

MassHealth Customer Service Center

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.

The Details

How to find

Call our MassHealth Customer Service Center

Services are available Monday-Friday, 8:00 a.m. to 5:00 p.m. Interpreter services are available. 

Find an enrollment assister

An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.

Find an enrollment assister.

MassHealth Enrollment Centers (MECs)

The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.

Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan. Do not mail or fax an application to any of the locations below. 

Locations:

Charlestown
529 Main Street
Charlestown, MA 02129

Note: An after-hours drop box is available to submit your application in person.

Chelsea
45 Spruce Street
Chelsea, MA 02150

Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.  

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104

Taunton
21 Spring Street, Suite 4
Taunton, MA 02780

Tewksbury
367 East Street
Tewksbury, MA 01876

Note: An after-hours drop box is available to submit your application in person.

Quincy
100 Hancock Street, 1st floor
Quincy, MA 02171

Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604

More info

You can find help here if you live in the community, and you're 

  • Younger than 65, or 
  • A parent or caretaker relative of any age, or 
  • A working disabled adult of any age.

If you're 65 or older or you need long-term care, go to Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term-care

For people with disabilities

Free aids and services are available to people with disabilities to communicate effectively with MassHealth. Examples include large print, Sign Language Interpretation, and Braille. Contact the MassHealth Disability Accommodation Ombudsman for help.

MassHealth Disability Accommodation Ombudsman

Do not send sensitive information or documentation unless requested by the Ombudsman.

Disability Accommodation Ombudsman Page

Hours of Operation: Monday - Friday 9 AM - 4:30 PM ET

Contact

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.

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