Free aids and services are available to people with disabilities, these are also known as accommodations.
Examples of accommodations include the following.
- Qualified sign language interpreters
- Written information in other formats (ex. large print, braille, accessible electronic formats)
- Video Relay Service (VRS)
- Assistive Listening Devices (ALDs)
- Teletypewriter (TTY)
You can request these services by contacting the Disability Accommodation Ombudsman. The Ombudsman may ask you for more information to determine next steps. Please do not send sensitive information unless requested.
Health plans and providers will have their own accommodation request process. Contact them directly with any questions about aids and services they may offer.
Tracking disability and accommodation data
MassHealth collects data on the type of accommodations requested so we can better understand your needs.
Contact for MassHealth Disability Accommodation Ombudsman
Phone
Do not send sensitive information or documentation unless requested by the Ombudsman.