Contacts
MassHealth Customer Service Center
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.
MassHealth Disability Accommodation Ombudsman
The Details of Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term-care
How to find Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term-care
Call our MassHealth Customer Service Center
- Main: (800) 841-2900
- TTY: (800) 497-4648
Services are available Monday-Friday, 8 a.m. to 5 p.m. Interpreter services are available.
For people with disabilities
MassHealth provides personal help to people with disabilities. By calling the number below you can learn about MassHealth processes and requirements. You can get help with your application over the phone.
MassHealth Disability Accommodations Ombudsman:
- Main: (617) 847-3468
- TTY: (617) 847-3788
MassHealth Enrollment Centers (MECs)
The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.
Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan. Do not mail or fax an application to any of the locations below.
Locations:
Charlestown
529 Main Street
Charlestown, MA 02129
Note: An after-hours drop box is available to submit your application in person.
Chelsea
45 Spruce Street
Chelsea, MA 02150
Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Taunton
21 Spring Street, Suite 4
Taunton, MA 02780
Tewksbury
367 East Street
Tewksbury, MA 01876
Note: An after-hours drop box is available to submit your application in person.
Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171
Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604
More info for Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term-care
You can find help here if you live in the community, and you're:
- An individual 65 years of age or older and living at home
- An individual of any age and need long-term-care services in a medical institution
- An individual who is eligible under certain programs to get long-term-care services to live at home
- A member of a married couple and one spouse is over 65 years of age and the other is under 65 years of age
If you
- are younger than 65 years of age
- are the parent or caretaker of a child who is under 19 years of age, or you are disabled and are either working 40 or more hours in a month, or are currently working and have worked at least 240 hours in the six months immediately before the month of the application
Contact for Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term-care
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.