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Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term-care

We have trained staff available to help you by phone or in person—for seniors aged 65 or older in the community or people who need long-term-care services.

Contacts

MassHealth Customer Service Center

Phone

Main: Call MassHealth Customer Service Center, Main: at (800) 841-2900
TDD/TTY: Call MassHealth Customer Service Center, TDD/TTY: at 711

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.

The Details

How to find

Call our MassHealth Customer Service Center 

Services are available Monday-Friday, 8 a.m. to 5 p.m. Interpreter services are available.

MassHealth Enrollment Centers (MECs)

The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.

Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan. Do not mail or fax an application to any of the locations below. 

Locations:

Charlestown
529 Main Street
Charlestown, MA 02129

Note: An after-hours drop box is available to submit your application in person.

Chelsea
45 Spruce Street
Chelsea, MA 02150

Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.  

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104

Taunton
21 Spring Street, Suite 4
Taunton, MA 02780

Tewksbury
367 East Street
Tewksbury, MA 01876

Note: An after-hours drop box is available to submit your application in person.

Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171

Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604

More info

You can find help here if you live in the community, and you're: 

  • An individual 65 years of age or older and living at home
  • An individual of any age and need long-term-care services in a medical institution
  • An individual who is eligible under certain programs to get long-term-care services to live at home
  • A member of a married couple and one spouse is over 65 years of age and the other is under 65 years of age

If you

  • are younger than 65 years of age 
  • are the parent or caretaker of a child who is under 19 years of age, or you are disabled and are either working 40 or more hours in a month, or are currently working and have worked at least 240 hours in the six months immediately before the month of the application 

Go to Find help applying for or enrolling in MassHealth, the Health Safety Net, or the Children's Medical Security Plan.

For people with disabilities

Free aids and services are available to people with disabilities to communicate effectively with MassHealth. Examples include large print, Sign Language Interpretation, and Braille. Contact the MassHealth Disability Accommodation Ombudsman for help.

MassHealth Disability Accommodation Ombudsman

Do not send sensitive information or documentation unless requested by the Ombudsman.

Disability Accommodation Ombudsman Page

Hours of Operation: Monday - Friday 9 AM - 4:30 PM ET

Contact

Phone
Main: Call MassHealth Customer Service Center, Main: at (800) 841-2900
TDD/TTY: Call MassHealth Customer Service Center, TDD/TTY: at 711

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.

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