Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term care

We have trained staff available to help you by phone or in person—for seniors aged 65 or older in the community or people who need long-term care services.

MassHealth Customer Service Center

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

The Details of Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term care

How to find Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term care

Call our MassHealth Customer Service Center 

  • Main: 800-841-2900
  • TTY: 800-497-4648

Services are available Monday-Friday, 8 a.m. to 5 p.m. Interpreter services are available.

For people with disabilities

MassHealth provides personal help to people with disabilities. By calling the number below you can learn about MassHealth processes and requirements. You can get help with your application over the phone.

MassHealth Disability Accommodations Ombudsman:

  • Main: (617) 847-3468
  • TTY: (617) 847-3788

MassHealth Enrollment Centers

Visit one of our MassHealth Enrollment Centers to speak with a MassHealth staff member.

45 Spruce St.

Chelsea, MA 02150

Hours: Mon-Fri 8:45 a.m.–5 p.m.

 

88 Industry Ave.

Suite D

Springfield, MA 01104

Hours: Mon-Fri 8:45 a.m.–5 p.m.

 

21 Spring St.

Suite 4

Taunton, MA 02780

Hours: Mon-Fri 8:45 a.m.–5 p.m.

 

367 East St.

Tewksbury, MA 01876

Hours: Mon-Fri 8:45 a.m.–5 p.m.

 

100 Hancock St., 6th floor

Quincy, MA 02171

Hours: Mon.-Fri. 8:45 a.m.–5 p.m.

More info about Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term care

You can find help here if you live in the community, and you're: 

  • An individual 65 years of age or older and living at home
  • An individual of any age and need long-term-care services in a medical institution
  • An individual who is eligible under certain programs to get long-term care services to live at home
  • A member of a married couple and one spouse is over 65 years of age and the other is under 65 years of age

If you

  • are younger than 65 years of age 
  • are the parent or caretaker of a child who is under 19 years of age, or you are disabled and are either working 40 or more hours in a month, or are currently working and have worked at least 240 hours in the six months immediately before the month of the application 

Go to Find help applying for or enrolling in MassHealth, the Health Safety Net, or the Children's Medical Security Plan.

Contact for Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term care

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

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