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Gateway Services (eMail)

EOTSS provides a reliable and centrally managed inbound and outbound electronic messaging and collaboration Gateway services.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

The gateway scans all incoming and outbound internet email communications, including attachments and URLs for signs of malicious or harmful content. The email Gateway also offer protection from social engineering attacks such as phishing.

Gateway Services also provides Secure email for messages sent to the internet with Secure: in the subject line. 

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Gateway Services (eMail)

SLEResponsibilities/Dependencies

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer so that requirements and scope can be finalized.
  • Responsible for providing reliable and centrally managed inbound and outbound electronic messaging and collaboration Gateway services per the customer’s requirements.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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