The DOB Consumer Assistance Unit handles all complaints involving state-chartered banks and credit unions, check cashers, foreign transmittal companies, sales finance companies, and mortgage lenders, brokers and originators.
The DOB limits complaint resolution to Massachusetts state-chartered, licensed companies, or individuals. Complaints not involving DOB regulated entities will be referred to the correct agency.
If you are a Massachusetts borrower with a foreclosure auction scheduled within the next 7 business days, the Division of Banks may also be able to request a postponement on your behalf. Please refer to the "Find Help for Distressed Homeowners" page below.