Consumer Complaints

If you have a problem with a financial product or service in Massachusetts, you may submit a complaint with the Division of Banks (DOB).

The DOB Consumer Assistance Unit handles all complaints involving state-chartered banks and credit unions, check cashers, foreign transmittal companies, sales finance companies, and mortgage lenders, brokers and originators.

The DOB limits complaint resolution to Massachusetts state-chartered, licensed companies, or individuals. Complaints not involving DOB regulated entities will be referred to the correct agency.

If you are a Massachusetts borrower with a foreclosure auction scheduled within the next 7 business days, the Division of Banks may also be able to request a postponement on your behalf. Please refer to the "Find Help for Distressed Homeowners" page below.

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback