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Consumer Complaints

If you have a problem with a financial product or service in Massachusetts, you may submit a complaint with the Division of Banks (DOB).

The DOB Consumer Assistance Unit handles all complaints involving state-chartered banks and credit unions, check cashers, foreign transmittal companies, sales finance companies, and mortgage lenders, brokers and originators.

The DOB limits complaint resolution to Massachusetts state-chartered, licensed companies, or individuals. Complaints not involving DOB regulated entities will be referred to the correct agency.

If you are a Massachusetts borrower with a foreclosure auction scheduled within the next 7 business days, the Division of Banks may also be able to request a postponement on your behalf. Please refer to the "Find Help for Distressed Homeowners" page below.

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