Intake services are offered on a first come, first served basis.
The MCAD offers various avenues to file a complaint of discrimination. Please review the options below to determine what is best for you.
- This page, How to File a Complaint of Discrimination, is offered by
- Massachusetts Commission Against Discrimination
How to File a Complaint of Discrimination
Contacts
MCAD Boston Headquarters
Phone
Open M-F 9am-5pm
Online
MCAD Springfield Office
Online
MCAD Worcester Office
Online
The Details
How to file
- Visiting an MCAD office is the quickest option for getting an intake interview and filing your complaint.
- Individuals seeking to file a complaint of discrimination can come in-person to our MCAD Boston, Springfield, and Worcester offices for intake services. In-person video-conferencing kiosks are available in each office to file complaints. Intake services are offered on a first come, first served basis.
- The first intake appointment starts at 9:15 am and the last intake appointment starts at 2:45 pm each weekday (Monday to Friday).
- Most individuals will complete an intake interview on the day they visit an MCAD office. In the rare instances that all appointments for the day are full, our administrative staff will schedule an intake for next available in-office or virtual appointment, which may be as soon as the following day, or when it is most convenient for the person wishing to file.
- MCAD Boston Headquarters, 1 Ashburton Place, Ste. 601, Boston, MA 02108 Monday – Friday: 9:00 am - 5:00 pm.
- MCAD Worcester Office, 18 Chestnut Street, Rm. 520, Worcester, MA 01608 Monday – Friday: 9:00 am - 5:00 pm.
- MCAD Springfield Office, 436 Dwight Street, Rm. 220, Springfield, MA 01103 Monday – Friday: 9:00 am - 5:00 pm.
- Individuals have the option to file a complaint by scheduling a virtual intake, which are completed using Zoom.
- Please note our online scheduling system allows us to book up to 90 days out for intake appointments on a first come first served basis. If there are no available appointments, please check back after 3:00pm of the same day or before 9:00am the next day to see if new appointments are available.
- IMPORTANT: The scheduling system does not allow for appointments to be scheduled more than 90 days out. If the system is showing “no appointments available,” it is because all available intake time slots for the next 90 days have been scheduled.
- Individuals who are having difficulty finding an appointment through the online system and are within their 300-day filing deadline should visit one of our offices (the fastest option) or call 617-994-6000. Individuals who are within 72 hours of their 300-day deadline should call 617-994-6000 to receive priority for emergency intake appointments.
- All questions about scheduling and intake appointments should be sent to MCADIntakeSchedule@mass.gov.
- It is strongly recommended that individuals come in-person or use Zoom to meet with their intake specialist. If either of these is not an option, a telephone intake can be made available. Please note the need for this accommodation when scheduling an intake appointment using the online scheduling system.
- To make an intake appointment, please use the agency’s online scheduling system: https://mcad.appointlet.com/.
- Individuals have the option to file a complaint of discrimination by mail, though it is strongly encouraged that individuals file a complaint in-person or virtually by using Zoom for our intake specialists to provide assistance.
- Instructions and detailed requirements for submitting a mail-in complaint.
- If choosing to submit a mail-in complaint, please send it to: MCAD Boston Headquarters, 1 Ashburton Place, Ste. 601, Boston, MA 02108
Next steps
What Happens after you File a Complaint?
Contact
Address
Phone
Open M-F 9am-5pm
Online
Fax
Fax
(617) 994-6024
Address
Online
Fax
Fax
(413) 784-1056
Address
Online
Fax
Fax
(508) 755-3861