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How to File a Complaint of Discrimination

The MCAD offers various avenues to file a complaint of discrimination. Please review the options below to determine what is best for you.
Intake services are offered on a first come, first served basis.

Contacts

MCAD Boston Headquarters

Phone

Main Call MCAD Boston Headquarters, Main at (617) 994-6000

Open M-F 9am-5pm

TTY Call MCAD Boston Headquarters, TTY at (617) 994-6196

Online

email Email MCAD Boston Headquarters at mcad@mass.gov

MCAD Springfield Office

Phone

Main Call MCAD Springfield Office, Main at (413) 739-2145

Open M-F 9am-5pm

Online

email Email MCAD Springfield Office at mcad@mass.gov

MCAD Worcester Office

Phone

Main Call MCAD Worcester Office, Main at (508) 453-9630

Open M-F 9am-5pm

Online

email Email MCAD Worcester Office at mcad@mass.gov

The Details

How to file

  • Visiting an MCAD office is the quickest option for getting an intake interview and filing your complaint.
  • Individuals seeking to file a complaint of discrimination can come in-person to our MCAD Boston, Springfield, and Worcester offices for intake services.  In-person video-conferencing kiosks are available in each office to file complaints. Intake services are offered on a first come, first served basis.
  • The first intake appointment starts at 9:15 am and the last intake appointment starts at 2:45 pm each weekday (Monday to Friday).
  • Most individuals will complete an intake interview on the day they visit an MCAD office. In the rare instances that all appointments for the day are full, our administrative staff will schedule an intake for next available in-office or virtual appointment, which may be as soon as the following day, or when it is most convenient for the person wishing to file.
  • MCAD Boston Headquarters, 1 Ashburton Place, Ste. 601, Boston, MA 02108 Monday – Friday: 9:00 am - 5:00 pm.
  • MCAD Worcester Office, 18 Chestnut Street, Rm. 520, Worcester, MA 01608 Monday – Friday: 9:00 am - 5:00 pm.
  • MCAD Springfield Office, 436 Dwight Street, Rm. 220, Springfield, MA 01103 Monday – Friday: 9:00 am - 5:00 pm. 

Next steps

What Happens after you File a Complaint?

Guide to the MCAD Case Process

Contact

Address
Main Address
1 Ashburton Place, Suite 601, Boston, MA 02108
Directions
Phone
Main Call MCAD Boston Headquarters, Main at (617) 994-6000

Open M-F 9am-5pm

TTY Call MCAD Boston Headquarters, TTY at (617) 994-6196
Online
email Email MCAD Boston Headquarters at mcad@mass.gov
Fax
Fax (617) 994-6024
Address
MCAD Springfield Office
436 Dwight Street, Room 220, Springfield, MA 01103
Directions
Phone
Main Call MCAD Springfield Office, Main at (413) 739-2145

Open M-F 9am-5pm

Online
email Email MCAD Springfield Office at mcad@mass.gov
Fax
Fax (413) 784-1056
Address
Main Address
18 Chestnut Street, Room 520, Worcester, MA 01608
Directions
Phone
Main Call MCAD Worcester Office, Main at (508) 453-9630

Open M-F 9am-5pm

Online
email Email MCAD Worcester Office at mcad@mass.gov
Fax
Fax (508) 755-3861

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