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How to Request a Public Record from the Operational Services Division

Learn who the Records Access Officer is and the ways you can make your request.

OSD Primary Records Access Officer

The Details of How to Request a Public Record from the Operational Services Division

What you need for How to Request a Public Record from the Operational Services Division

The Office of Operational Services Division (OSD) encourages you to use our online form to make a public records request (PRR) of OSD’s Office.  This helps to ensure the most expeditious and accurate response to your request. Otherwise, written requests may be delivered by hand, mail, email or fax (if available). While requests for public records may be made orally in person to an RAO, such requests may not be the subject of an appeal.  Telephone requests may be accepted at the discretion of the RAO.

The Office of Operational Services Division has designated the following employee as the Primary Records Access Officer (RAO) who will assist requesters in fulfilling their requests.

Tom Hall, Primary RAO
Title:  Operational Services Division Legal Counsel

How to request How to Request a Public Record from the Operational Services Division

Please use our online form to make requests.

We encourage the public to submit written requests whenever possible. If an oral request is necessary, please call 617-502-8853 and ask for the Records Access Officer.

You can mail your request to:

Tom Hall, Primary RAO
Operational Services Division Legal Counsel
One Ashburton Place, Room 1017
Boston MA 02108

You may fax your request to the attention of the Records Access Officer at (617) 727-4527 .

You may hand deliver your request to:

Tom Hall, Primary RAO
Operational Services Division Legal Counsel
One Ashburton Place, Room 1017
Boston MA 02108

More info for How to Request a Public Record from the Operational Services Division

We encourage the public to submit written requests whenever possible. If an oral request is necessary, please call 617-502-8853 and ask for the Records Access Officer.

Questions regarding how to file a public records request or the status of a public records request can be made via email to OSD-DL-RAO@Mass.Gov, or by calling 617-502-8853.

Contact for How to Request a Public Record from the Operational Services Division

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