This is to request HR/CMS service related to HR components (Position Data, Personal Data, Job Data, Employment Data, Person Profiles, Employee Profile, Evaluations, Manage Transactions).
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
This service will provide users support in HR/CMS for Position Management and HR Transactions. These services are provided to all Executive Departments, Legislative, Independent and Constitutional offices.
Position Data, Personal Data, Job Data, Employment Data, Person Profiles, Employee Profile, Evaluations, Manage Transactions.
All Higher Education, Judicial and MBTA requests are to be submitted to HR/CMS Payroll.
How to request
NOTE: HRCMS Service is available for HRCMS Core Users only (see ServiceNow User Roles | Mass.gov, HRCMS Core Users section).
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel