Mainframe Hosting and Operations

This service includes full management, monitoring and maintenance of the EOTSS mainframe, including:

• Installation of hardware and system software in accordance with best practices that meet or exceed the EOTSS Enterprise Technology and Security Policies and standards.
• Administration and maintenance of Mainframe LPARS to ensure that each LPAR is reliable, and is available during the defined target availability hours
• Utilization of vendor software services for maintaining LPAR at recommended level following standard change management procedures
• Maintenance of current inventory/asset information and support history for each Standard capacity and performance analysis reporting capabilities
• System programmer participation as needed in ongoing customer service delivery reviews
• Assistance in provision of diagnostic information to assist with customer application support needs
• Participation, and support for, routine audits
• Monitoring and resolution of technical issues for all LPARS
• Responding to incidents based on severity levels
• Providing diagnostic information to assist with customer application support needs
• Repairing or replacing failing hardware components
• Disaster Recovery in the event of a catastrophic failure (system or site)

Customers can request:

• Mainframe library transfer: migrate (move) library members from staging areas into production libraries.  This includes Quality Control (QC) & Maintaining all production JCL, PROC, PARAMETER (Parm), Source and loading module libraries, backing up original members, visually checking new members, JCLCHECK run on members to validate and\or compiling COBOL programs. 
• VTAM, TCP/IP, or EOTSS Gateway changes
• Printer definition changes
• Automated process changes
• MQ configuration changes
• General system Software/Hardware configuration changes
• Disk Storage Backup and Recovery requests
• Dataset access

Note: If there is a need for production scheduling on ESP (Enterprise Scheduler), the TSS Mainframe group will coordinate new job modifications with the TSS scheduling group.

Once all applications and services are migrated off the Mainframe, this service will sunset.