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Microsoft Teams Audio Conferencing

A call-in number for your Microsoft Teams meetings.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details   of Microsoft Teams Audio Conferencing

Features   for Microsoft Teams Audio Conferencing

The Teams Audio Conferencing feature enables the meeting scheduler to offer a call-in number for attendees as an alternative to using the Teams app to log in to the meeting. Meeting attendees who call in to the meeting do not need a license or any other setup – just a phone!

Pricing   for Microsoft Teams Audio Conferencing

There is no additional* fee for Microsoft Teams Audio Conferencing.

*Microsoft Teams Audio conferencing is included with your M365 G3 license.

How to request   Microsoft Teams Audio Conferencing

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Next steps   for Microsoft Teams Audio Conferencing

  1. Microsoft Teams Audio Conferencing User Guide

    Open PDF file, 1.48 MB,  Microsoft Teams Audio Conferencing User Guide (English, PDF 1.48 MB)

  2. Virtual Meeting Best Practices

    Virtual Meeting Best Practices 

Policies   for Microsoft Teams Audio Conferencing

Acceptable Use of Zoom and Other Collaboration Tools

Manage Your Account   for Microsoft Teams Audio Conferencing

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact   for Microsoft Teams Audio Conferencing

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Live Chat" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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