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Microsoft Teams Live Events and Webinars

Schedule and produce events that stream to large online audiences.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Teams Live events and Webinars are an extension of Teams meetings, enabling you to broadcast video and meeting content to a large online audience.

Teams Live events are meant for one-to-many communications where the host of the event is leading the interactions and the audience is primarily viewing the content shared by the host. Attendees can watch the live or recorded event and can interact with presenters using moderated Q & A. Teams Live Events can support a larger audience of up to 20,000 attendees.

Teams Webinars are meant for interactive communications where the host of the event wants to configure audience interaction and specify alternate presenters. Hosts can require attendees to register in advance of the meeting and access attendee engagement data. Teams Webinars can support a smaller audience of up to 1,000 attendees.

Public v. Internal:

Choosing "Public" means that both the public and internal Commonwealth users can attend (allows "anonymous" users to join).  Choosing "Internal" means that only internal Commonwealth users can attend (“anonymous” users cannot join).

Pricing

There is no additional fee for Microsoft Teams Live Events.

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

  1. Microsoft Teams Live Events and Webinars

    SLEResponsibilities/Dependencies

    Fulfillment: 96% within 1 business day*

    *Does not include time to activate license from vendor, which may take up to 48 hours.

    Customer

    EOTSS

    • Responsible for adding/removing user licenses for Microsoft Teams Live Events and Webinars per the customer’s requirements.

    Vendor

    • Sync to activate license from Microsoft may take up to 48 hours before it is available to an End Users account.

  2. Microsoft Teams Live Events User Guides

    Click the links below for more information on Microsoft Teams Live Events.

    Teams Live Events for the Commonwealth of Massachusetts 

  3. Virtual Meeting Best Practices

    Virtual Meeting Best Practices 

Policies

Acceptable Use of Zoom and Other Collaboration Tools

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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