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Mobius View

An enterprise online report viewing and print spooling service for Commonwealth agencies.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Mobius View is the EOTSS enterprise online report viewing and print spooling service for Commonwealth agencies.  

  • Online Reporting Service provides access to archived reports, documents, audio/video files, and images  
  • Print Spooling Service provides access to printers in the MITC datacenter

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Mobius View

SLEResponsibilities/Dependencies

Fulfillment: 80% within 5 business days

Customer

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer if applicable. 
  • Responsible for providing online report viewing and print spooling services to the customer per their requirements. 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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