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- This page, Multi-factor Authentication (MFA), is offered by
- Office of Security and Operations
Multi-factor Authentication (MFA)
Contacts
EOTSS End User and IT Service Support
Phone
Support for Commonwealth end users and IT support personnel
The Details of Multi-factor Authentication (MFA)
Features for Multi-factor Authentication (MFA)
As part of our efforts to keep the Commonwealth safe and secure, EOTSS has turned on multi-factor authentication (MFA) for Commonwealth personnel to access files and applications when off the Commonwealth’s secure network. MFA is a secure authentication method that requires users to enter two pieces of information when they log in:
1. One they know - like a password
2. One they don't know - like a PIN they receive on their mobile device.
MFA is a critical pillar of the Commonwealth’s cybersecurity program – namely stopping phishing attacks and unauthorized access by users who have obtained the login details of Commonwealth employees.
Personnel will be prompted for MFA when attempting to login into the network or access applications and files that are part of the Commonwealth, including access to Office 365 applications.
Users must complete a one-time setup to sign up for Azure AD MFA. Users will be prompted to enter MFA credentials every 90 days and/or when logging in from a new device for the first time. Please visit our Multi-factor Authentication service page for more information.
How to request Multi-factor Authentication (MFA)
Having trouble with "MFA"? Click the link below to open a ticket with the EOTSS End User Service Desk.
More Info for Multi-factor Authentication (MFA)
Learn more about End User Support Services.
Contact for Multi-factor Authentication (MFA)
Phone
Support for Commonwealth end users and IT support personnel