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Network Engineering General Inquiry

Request for a Vlan, switch port turned on, IP subnet added, IP route to be added and any other general inquiries to the Network Engineering Team.
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Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Overview

The EOTSS Network Engineering team can perform many tasks for end users. These include, but not limited to: Vlan to be built, a switch port turned on, IP Subnet to be added, IP route to be added, run cabling, and the like.  Select a request type in the drop-down, if your request is not listed, choose “Other” and provide a detailed description of what you are looking for and where in the Details field.

How to request

Request service via ServiceNow

Policies

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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