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OnBase Solution - New

Request a new OnBase Platform Solution
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Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Overview

The OnBase Platform is a shared Enterprise Information Platform (EIP) for managing data, processes, and cases. EOTSS OnBase Platform services are delivered through an end-to-end process workflow. Please use this request for a New OnBase Platform Solution and fill out the form to the best of your ability.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

OnBase Solution - New

SLEResponsibilities/Dependencies
Fulfillment:  Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer and vendor.

Vendor

  • Responsible for engaging the customer following engagement with EOTSS.
  • This service is dependent on vendor availability and timeline.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.

Policies

Acceptable Use of Information Technology Policy

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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