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PostgreSQL DB Infrastructure Services

A fully managed service for PostgreSQL DB Hosting on the AWS Cloud platform in accordance with EOTSS established Standard DB Hosting best practices.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

EOTSS provides modern, robust, scalable, and fully secured Postgres DB Infrastructure Services to the Commonwealth. Postgres DB Infrastructure Services are available on the Amazon Web Services (AWS) Cloud platform across multiple regions. This Service helps customers to host and run DB on the AWS Cloud Platform with one or multiple environments (Production, Test, and Development). 

EOTSS Postgres DB Infrastructure Services provide high performance, higher reliability, and highly available environments with migration and implementation planning, service upgrades, 24/7 operation support, and DB consultation to cater to your business/application needs.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

PostgreSQL DB Infrastructure Services

SLEResponsibilities/Dependencies 

Fulfillment: 90% within 2 business days to provide a Database without any data included

Important Notes:

  • SLE is for setting up the Database only.
  • The customer must have access to the Database.

If applicable, a server may be required before fulfillment can begin.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • If applicable, responsible for requesting a server before fulfillment can begin.
  • Dependent on the customer having access to the Database.

EOTSS

  • If applicable, responsible for communicating to the customer that a server is required before fulfillment can begin.
  • Responsible for providing Postgres DATABASE Infrastructure Services to the customer per their requirements. 

Policies

Enterprise Information Security Policies and Standards

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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