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Power Platform

Request for assistance and/or development of solutions utilizing Microsoft Power Platform.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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The Details

Features

Request for assistance and/or development of solutions utilizing Microsoft Power Platform.  The solution funnel is the process of managing development work requested by secretariats to meet their needs. This is the first step in the process by which we can obtain, manage, and prioritize requests.

The objectives of the solution funnel is to provide a way for Secretariat groups to request PowerApps development or architectural assistance, allow Triverus to collect additional information on the request and determine if the request is appropriate for PowerApps and determine relative effort and allow Triverus and EOTSS to manage the request backlog and backlog priorities.

Pricing

It's important to note that licensing for the Power Platform can be complex due to the different plans, features, and usage scenarios. EOTSS will work with agencies to evaluate specific needs, user roles, and budget constraints to choose the most suitable licensing options.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Power Platform

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer and vendor.

Vendor

  • Responsible for engaging the customer following engagement with EOTSS.
  • This service is dependent on vendor availability and timeline.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer. 

Policies & More Info

Policies: 

EOTSS Hardware Standards

EOTSS Software Standards

Additionally, learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Learn more about this organization 

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