EOTSS provides a Production Scheduling service to automate and orchestrate workflows across our on-premise and cloud hosted environments.
- This page, Production Scheduling Services, is offered by
- Executive Office of Technology Services and Security
Production Scheduling Services
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
Components of this service include:
- Management, monitoring and maintenance of the Production Scheduling platform
- Creation, conversion and maintenance of automated batch jobs, cycles and schedules
- Monitoring and notification for job, cycle or schedule failures
- A single unified view into all workloads and batch schedules both on-premise and in the EOTSS cloud
- Auditing for compliance and governance
- Logs and output for capture and management
- Scalability
This service is for customers who need to run various applications, update datasets and change back-end databases. Reports are run in batch scenarios, which at times will take the application down. EOTSS will take inputs to create reports or update live active databases.
How to request
Service Level Expectation (SLE)
Production Scheduling Services
| SLE | Responsibilities/Dependencies |
|---|---|
| Fulfillment: 90% within 1 business day | Customer
EOTSS
|
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel