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Redshift DB Infrastructure Services

A fully managed service for hosting AWS RedShift Data (including consultation) in accordance with EOTSS established Standard DB Hosting best practices.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

EOTSS provides modern, robust, scalable, and fully secured AWS RedShift DB Infrastructure Services for Data Warehouse to the Commonwealth. The AWS RedShift DB Warehouse Service is a fully managed petabyte-scale cloud-based data warehouse product designed for large scale data set storage and analysis. 

EOTSS RedShift Data Warehouse Services provide high performance, higher reliability, highly available environments with migration and implementation planning, upgrade services, 24/7 Operation support, and Data analytics and business intelligence consultation to cater to your Business/Application needs.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Redshift DB Infrastructure Services

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer. 
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the next steps and communicate to the customer. 

Policies

Policies: EOTSS Software Standards 

EOTSS Hardware and Software Standard

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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