Set up a prepaid phone account for inmates

Friends and family members can use the information below to set up an account to communicate with a Massachusetts inmate.

Securus Technologies- Inmate telephone service

The Details of Set up a prepaid phone account for inmates

What you need for Set up a prepaid phone account for inmates

The inmate phone services vendor has changed from GTL to Securus. Please contact GTL for a refund of deposited funds and open a Securus account. You can set up a prepaid phone account for an inmate or sign up for direct billing through Securus Technologies .

How to register Set up a prepaid phone account for inmates

You can follow the instructions from the Securus Technologies website to create your account. 

To set up an account by phone, you can call Securus Technologies at 1-800-844-6591.

More info for Set up a prepaid phone account for inmates

Any funds on an account with the former provider (GTL) will not be transferred.  You will need to contact them to request a refund. You must request your refund within 180 days of the last call received. Refunds are processed within 60 days after your request is received. Please call the GTL customer service number listed below.

Contact for Set up a prepaid phone account for inmates

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