Skip to main content

SSL Certificate (DigiCert) – New Certificate

Request a new DigiCert SSL Certificate
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details

Features

This is a request for EOTSS to issue a new DigiCert SSL certificate to enable encryption of sensitive information during online transactions conducted on a server. 

In addition to submitting this request with EOTSS, a DigiCert Verified User must also request a new certificate with DigiCert.

(Please click secure site Pro EV SSL for the most recent and up to date 'DigiCert')

A DigiCert Verified User may request to renew existing certificates directly through DigiCert.

For DigiCert instructions, please visit DigiCert Client Certificate Guide.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

SSL Certificate (DigiCert)

SLEResponsibilities/Dependencies

Fulfillment: 80% within 5 business days

In addition to submitting this request with EOTSS, a DigiCert Verified User must also request a new certificate with DigiCert:

https://certmanager.websecurity.digicert.com/

A DigiCert Verified User may request to renew existing certificates directly through DigiCert:

https://certmanager.websecurity.digicert.com/

Customer

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer if applicable.
  • Responsible for issuing a new DigiCert SSL certificate to the customer per their requirements.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback