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Standalone Video Conferencing Units

Standalone video conferencing meeting room units and multi-purpose systems.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Conference Room Solutions
Our selected service partner offers MassVoice subscribers a choice of industry leading meeting room units, including Cisco’s TelePresence performance line. Cisco’s portfolio of integrated video collaboration room systems combines beautiful design and powerful functionality into an all-in-one solution for medium-to-large meeting rooms. These multipurpose systems will transform your meeting room into a video collaboration hub – whether for connecting teams across the globe or for local meetings. The MX700 and MX800 feature dual LED monitors for a people-only or people-and-content experience. The MX800 is also available with a single LED monitor for a people-focused solution.

Multi-Manufacturer Support
MassVoice includes Cisco TelePresence VCS to extend face-to-face video collaboration across organizations, and to remote workers and mobile users, by supporting any-to-any video and telepresence communications. This simple and scalable solution works with unified communications and voice-over-IP solutions to provide an optimal user experience, regardless of location or device. Cisco TelePresence Video Communication Server Expressway facilitates secure business-to-business telepresence and video communications.

Learn more about MassVoice.

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Standalone Video Conferencing Units

SLEResponsibilities/Dependencies
Fulfillment: Due to the case-by-case nature of this request item, fulfillment time will vary. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met. 

EOTSS

  • Responsible for coordinating consultation meeting(s) with the customer until scope/requirements are finalized.
  • Once all requirements are collected/finalized following the intake and consultation process, EOTSS will determine the appropriate SLE for the request and communicate to the customer. 

Policies

Acceptable Use of Zoom and Other Collaboration Tools

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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