Contacts
John Cronin, DUA Records Access Officer
The Details
What you need
Under Massachusetts Public Records Law, you can request public records from the Department of Unemployment Assistance (DUA).
Public records can include:
- DUA policies and procedures, including the UI Policy and Performance Department’s interoffice memoranda and the DUA Adjudication Handbook
- Records of communication and coordination between DUA and federal and state agencies and municipalities
- DUA Advisory Board records, including notices, agendas, and minutes
- DUA statistics and reports
Access to confidential records
Public records do not include information specific to another claimant or business. You can request copies of your own record.
Before submitting a records request, check for the information you need in your Unemployment Services account:
If you are not able to access this information online, you need to authorize the release of this information before submitting a records request:
How to request
Complete and submit the public records request form. This is the fastest way to complete your request.
Write a letter that includes:
- Your name
- Your preferred email address
- A phone number where you can be reached
- Your mailing address
- A description of the request records
- Your preferred form of delivery and address (email, fax, or mailing address)
Mail to:
DUA Records Access Officer
100 Cambridge Street, Suite 400,
Boston, MA 02114
Next steps
After you submit your request
The DUA Records Access Officer (RAO) will respond to your request within 10 business days (2 weeks).
More info
The first 4 hours of work completed to respond to a public records request will be done at no cost. After that, DUA may charge up to $25 per hour. If fees are being assessed, you will be given a written, itemized, good faith estimate of any fees that may be charged.
There is no charge to transmit a copy of records that DUA keeps in electronically and can transmit via email or fax. If you want a paper copy, the fee is 5¢ per page for both single and double-sided black and white copies, plus the cost of postage.