You should receive a reply within 2 weeks.
- This page, Volunteer as an Ombudsman, is offered by
- Executive Office of Elder Affairs
Volunteer as an Ombudsman
Find out how to become a Certified Long Term Care Volunteer.
Contact for Volunteer as an Ombudsman
Executive Office of Elder Affairs (EOEA)
Phone
Open M-F 9am-5pm
Toll Free Number
Call Executive Office of Elder Affairs (EOEA), Toll Free Number at (800) 243-4636 (interpreter services are available in 100+ languages)
Open M-F 9am-5pm
Toll Free Elder Abuse Hotline
Call Executive Office of Elder Affairs (EOEA), Toll Free Elder Abuse Hotline at (800) 922-2275 (interpreter services are available in 100+ languages)
Elder Abuse Hotline is open 24 hours a day, 7 days a week.
Toll Free Connect to local elder service agency
Call Executive Office of Elder Affairs (EOEA), Toll Free Connect to local elder service agency at (800) 243-4636 (interpreter services are available in 100+ languages)
Open M-F 9am-5pm
Online
Information and referral (I&R)
Email Executive Office of Elder Affairs (EOEA) at information.resources@mass.gov
Aging and Disability Services Call Center
www.massoptions.org
The Details of Volunteer as an Ombudsman
What you need for Volunteer as an Ombudsman
Ombudsman volunteers visit an assigned nursing, rest home, or assisted living residence weekly, meeting with residents and working to resolve the issues affecting the quality of their care at the home.
After Ombudsman certification training, you visit for 2 or 3 hours each week, monitoring conditions and providing advocacy support, the day and time you visit is flexible. Ombudsmen meet individually with residents, listening to their concerns and addressing issues affecting the resident’s quality of care with staff.
How to apply Volunteer as an Ombudsman
You will need to complete the Long Term Care Ombudsman Volunteer Application to start the process.
You will need to know your full name, address, and phone number to fill out this form.
Return this form to: jenny.beaujean@massmail.state.ma.us
Next steps for Volunteer as an Ombudsman
-
Follow up
You should receive a response within 2 weeks.
If there is no reply, contact the State Office of the Ombudsman at 617-727-7750 and ask for the Ombudsman Trainer.
After you get a response
All applicants will:
- Need to complete a Criminal Offender (CORI) background check
- Be interviewed by a local Ombudsman Director
If accepted, you must complete a 3 day classroom training.
Downloads for Volunteer as an Ombudsman
Open PDF file, 149.54 KB, Long Term Care Ombudsman Volunteer Application (English, PDF 149.54 KB)Open RTF file, 213.35 KB, Long Term Care Ombudsman Volunteer Application (English, RTF 213.35 KB)Contact for Volunteer as an Ombudsman
Address
Phone
Open M-F 9am-5pm
Toll Free Number Call Executive Office of Elder Affairs (EOEA), Toll Free Number at (800) 243-4636 (interpreter services are available in 100+ languages)Open M-F 9am-5pm
Toll Free Elder Abuse Hotline Call Executive Office of Elder Affairs (EOEA), Toll Free Elder Abuse Hotline at (800) 922-2275 (interpreter services are available in 100+ languages)Elder Abuse Hotline is open 24 hours a day, 7 days a week.
Toll Free Connect to local elder service agency Call Executive Office of Elder Affairs (EOEA), Toll Free Connect to local elder service agency at (800) 243-4636 (interpreter services are available in 100+ languages)Open M-F 9am-5pm
Online
Information and referral (I&R) Email Executive Office of Elder Affairs (EOEA) at information.resources@mass.govAging and Disability Services Call Center www.massoptions.orgFax
Fax Number (617) 727-9368Address
1 Ashburton Place, Boston, MA 02108Online
Related