Volunteer as an Ombudsman

Find out how to become a Certified Long Term Care Volunteer.
You should receive a reply within 2 weeks.

Executive Office of Elder Affairs (EOEA)

The Details of Volunteer as an Ombudsman

What you need for Volunteer as an Ombudsman

Ombudsman volunteers visit an assigned nursing, rest home, or assisted living residence weekly, meeting with residents and working to resolve the issues affecting the quality of their care at the home.

After Ombudsman certification training, you visit for 2 or 3 hours each week, monitoring conditions and providing advocacy support, the day and time you visit is flexible.  Ombudsmen meet individually with residents, listening to their concerns and addressing issues affecting the resident’s quality of care with staff.


How to apply Volunteer as an Ombudsman

You will need to complete the Long Term Care Ombudsman Volunteer Application to start the process.

You will need to know your full name, address, and phone number to fill out this form. 

Return this form to: jenny.beaujean@massmail.state.ma.us

Next steps for Volunteer as an Ombudsman

  1. Follow up

    You should receive a response within 2 weeks. 

    If there is no reply, contact the State Office of the Ombudsman at 617-727-7750 and ask for the Ombudsman Trainer.

  2. After you get a response

    All applicants will:

    • Need to complete a Criminal Offender (CORI) background check 
    • Be interviewed by a local Ombudsman Director

    If accepted, you must complete a 3 day classroom training. 

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