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Withdraw a telecom registration

If you are a telecom company registered with Massachusetts and no longer wish to be registered, you must cancel your statement of business operations and any tariffs on file with us.

Contacts

Department of Telecommunications and Cable

Phone

Open from 8:45 a.m.–5 p.m., M-F Call Department of Telecommunications and Cable, Open from 8:45 a.m.–5 p.m., M-F at (617) 305-3580

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Sarah K. Monahan.

Consumer hotline: Call Department of Telecommunications and Cable, Consumer hotline: at (800) 392-6066

Open from 9 a.m.–5 p.m., M-F

Online

Consumer complaint form 
Electronic filings: Email Department of Telecommunications and Cable at dtc.efiling@mass.gov
General inquiries: Email Department of Telecommunications and Cable at consumer.complaints@mass.gov

The Details

What you need

If you are no longer providing telecommunications services in Massachusetts, you need to file a certificate of withdrawal in addition to a final annual return statement.  Even if the reported revenue is zero, you must still file a return stating zero revenue.  If you are a competitive local exchange carrier provider, you must comply with the Department's mass migration requirements prior to filing a certificate of withdrawal.

How to cancel

Department of Telecommunications and Cable
One Federal Street, Suite 0740
Boston, MA 02110-2012

Electronic-Filing Notice

Downloads

Open PDF file, 358.08 KB,  Certificate of Withdrawal (English, PDF 358.08 KB)
Open PDF file, 86.97 KB,  Mass migration requirements (English, PDF 86.97 KB)

Contact

Address
One Federal Street , Suite 0740, Boston, MA 02110-2012
Directions 
Phone
Open from 8:45 a.m.–5 p.m., M-F Call Department of Telecommunications and Cable, Open from 8:45 a.m.–5 p.m., M-F at (617) 305-3580

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Sarah K. Monahan.

Consumer hotline: Call Department of Telecommunications and Cable, Consumer hotline: at (800) 392-6066

Open from 9 a.m.–5 p.m., M-F

Online
Consumer complaint form 
Electronic filings: Email Department of Telecommunications and Cable at dtc.efiling@mass.gov
General inquiries: Email Department of Telecommunications and Cable at consumer.complaints@mass.gov
Fax
(617) 988-8288

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