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About 1-800-QUIT-NOW

Get connected to a FREE trained quit coach by phone or online. Read about what 1-800-QUIT-NOW has to offer, including specialized support.

Table of Contents

What does 1-800-QUIT-NOW offer?

  • FREE and confidential one-on-one coaching to help you quit tobacco — whether cigarettes, e-cigarettes, chew, or other tobacco or nicotine products.
  • Judgment-free phone, email, and text support to help you stay on track. You can receive automated emails and text messages tailored to the product you use and your readiness to quit. You can also receive materials and track your quit progress online.
  • Help with making a quit plan that is right for you. Quit coaches can offer advice on medicines and how to get through cravings.
  • Free quit medicines (patches, gum, or lozenges) delivered to your door — find out if you are eligible.
  • Specialized support if you use menthol, are pregnant, American Indian, under 18, or have lived experience with substance use or mental health conditions.
  • Support if you’ve already quit and need help staying nicotine-free.

1-800-QUIT-NOW (1-800-784-8669) can also connect you with one-on-one counselors and quit-smoking groups in your area, and help you find out if your health insurance covers quit services.

Getting support doubles your chances of quitting — call 1-800-QUIT-NOW today or enroll online.

How does 1-800-QUIT-NOW work?

  • You must be a Massachusetts resident, 12 years of age or older for any coaching program, and 18 years of age or older to receive quit smoking medicines, such as nicotine replacement therapy (NRT) (for example patches, gum, or lozenges).
  • Once you call or enroll online, we’ll connect you with the resources and support you need to quit nicotine.
  • We are open 24/7 all year long (holiday hours may vary).
  • We offer services in several languages — English, Spanish, and Arabic speaking coaches are available. Spanish speakers may call 1-855-DEJELO-YA directly to speak with a Spanish-speaking coach.
  • Do you speak Cantonese, Mandarin, Korean or Vietnamese? 1-800-QUIT-NOW coaches can help you with interpretation services or refer you to the Asian Smokers’ Quitline.
  • If you or a loved one speak a different language, interpretation services are available for 200 languages for most Quitline programs.
  • If you or a loved one is deaf, use VRS or for TTY, dial (711). Hard of hearing? Call directly or for TTY, dial (711) / Spanish call (866) 930-9252.
  • We get to know you during the first call. Up to five coaching calls are available to help you with your quit journey.
  • You can place unlimited calls for support; eCoach (via online chat) programs are also available.
  • If you meet certain medical eligibility requirements, eight weeks of nicotine replacement therapy is provided FREE of charge after speaking with a quit coach.
    • Patches, gum, or lozenges are shipped directly to your home.
  • Friends and family, providers, educators, professionals, and others can call with questions to support a loved one along their quit journey.
  • If your health care provider refers you to 1-800-QUIT-NOW, you will receive an initial call within 24-48 hours to get started on your quit journey.

Specialized support from 1-800-QUIT-NOW

For people who are currently pregnant

  • You will receive up to nine coaching calls: five during pregnancy and four after birth (postpartum).
  • You have the same dedicated quit coach for all calls.
  • You can earn up to $65 on a gift card just by participating.
  • Automated text messaging, email support, and tailored materials are available.

For residents who use menthol products

  • If you indicate you use menthol tobacco products, you may be eligible for an incentive program (based on availability):
  • Eight weeks of nicotine replacement therapy is provided FREE of charge after speaking with a quit coach if you meet certain medical eligibility requirements.
    • Patches, gum, or lozenges are shipped directly to your home.
  • If you are enrolled in the Menthol Incentive Program, you may also receive services under the Behavioral Health Program (see below).

American Indian Commercial Tobacco Program

  • If you identify as American Indian, you can enroll in the American Indian Commercial Tobacco Program.
  • You can access services through a dedicated phone number (1.855.5AI.QUIT) and website (www.ma-americanindian.quitlogix.org/index).
  • General inquiry chat allows you to reach staff to ask general questions of the program.
  • You will receive up to 10 coaching calls with dedicated American Indian quit coaches.
  • Eight weeks of nicotine replacement therapy is provided FREE of charge after speaking with a quit coach if you meet certain medical eligibility requirements.
    • Patches, gum, or lozenges are shipped directly to your home.
  • Automated text messaging and email support is available.

Behavioral Health Program

  • You are eligible for the Behavioral Health Program if you match the following criteria:
    • Have at least one of the following behavioral health conditions: anxiety, depression, schizophrenia, bipolar disorder, ADHD, PTSD, or substance use disorder
    • Are 18 years or older at intake
    • English is your preferred spoken language (other languages may be available in the future).
  • You will receive up to seven coaching calls.
  • Eight weeks of nicotine replacement therapy is provided FREE of charge after speaking with a quit coach if you meet certain medical eligibility requirements.
    • Patches, gum, or lozenges are shipped directly to your home.

Program for youth who use tobacco or vape (My Life, My Quit™)

  • The program provides tailored, confidential support for youth 12–17 years old.
  • You can benefit from a coaching model that is youth-specific and developmentally appropriate with specially trained Youth Coach Specialists (YCS).
  • You will receive up to five coaching sessions by phone, live texting, or online chat.
  • You can opt in for automated text messages designed for your age group and tailored by the type of tobacco you use and your readiness to change for anytime support or countdown to quit.
  • Text “Start My Quit” to 36072, call 1-855-891-9989, or visit mylifemyquit.com to take the first step.
  • You receive a certificate of completion at the end of the program.

Program for young adults who use tobacco or vape

  • The program provides tailored, confidential support for young adults 18–24.
  • You have access to the features of the general program for 1-800-QUIT-NOW, with the addition of live text coaching.
  • You can opt in for automated text messages designed for your age group and tailored by type of tobacco use and readiness to change for anytime support or countdown to quit.
  • Text “Start My Quit” to 36072, call 1-800-QUIT-NOW or enroll online to take the first step. 

For more information on youth and vaping, check out mass.gov/vaping.

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