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  • This page, Appendix A: Sections 4.2.1 and 6.2.2 of the Massachusetts Bay Transportation Authority’s Request for Proposal No. 41–17 for In-Station Customer Service, is   offered by
  • Office of the State Auditor

Appendix A: Sections 4.2.1 and 6.2.2 of the Massachusetts Bay Transportation Authority’s Request for Proposal No. 41–17 for In-Station Customer Service

Section 4.2.1 MBTA and Respondent Operational Responsibilities Section 6.2.2 Training of New In-Station Representatives
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Overview

The following are images that further describe appendix A, the MBTA's request for proposal no. 41-17 for in-station customer service.


 

An image describing in-station customer service
An image describing training of new in-station representatives.
This is an image describing the additional training the MBTA is expected to conduct for its vendor.
Date published: July 7, 2024

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