Available 9-1-1 Communications Job Postings

These job postings are from 911 Public Safety Answering Points (PSAP) not with the State 911 Department.

Current Job Postings

South Shore Regional Communications Center 
Job Title: Full Dispatcher 
Salary Range:$26.27hr / $57,163yr to $36.77hr / $80,012yr with potential for shift differential and overtime. The South Shore Regional Emergency Communications Center (S.S.R.E.C.C.) is a Regional Emergency Communications Center (RECC) that supports the towns of Cohasset, Hingham, Hull, and Norwell. The SSRECC is continually accepting applicants for the position of dispatcher to operate the public safety communications systems that support the operations of the four member towns. This position will work with existing dispatchers receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols, entering data into a computer(s) as it is being received, and dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch agencies including the field personnel in law enforcement, fire, and EMS. This position is required to respond appropriately and professionally to requests for services from the public as well as field personnel from the member municipalities.

Holbrook Regional Emergency Communications Center 
Job Title: Assistant Director of Communications 
The Assistant Director of Communications, under the guidance and direction of the Director of Communications will serve an upper management role within the organization and will be responsible for overseeing the day-to-day overall functionality of the center, planning, managing and directing the daily activities and operations of the Holbrook Regional Emergency Communications Center. The Assistant Director will provide guidance and oversight to the Leadership Team and Telecommunicators of the Center to include the Deputy Director of Communications, Operations Manager, Training Coordinator, QA/QI Analyst and Supervisory/Lead team. The Assistant Director will work with the leadership team to identify the need for resources, clarification of policies, procedures, standards, guidelines or objectives, and intervention into poor performance, conduct or morale. The Assistant Director shall follow up on recommended corrective action as appropriate and oversee the progressive discipline process as well as compliance measures to be taken so that expectations for high quality delivery of dispatch services are being met. The Assistant Director will oversee the center’s accreditation initiative and will work toward building out, managing and implementing various programs and initiatives. If additional information is desired, please contact: Maggie Duggan Administrative Assistant Holbrook Regional Emergency Communications Center 781-767-1212 ext. 300 [e-mail]

Acton Public Safety Communications Center 
Job Title: Full Dispatcher 
Salary Range:$27.25- $32.40/hr. ($56,698 - $67,397.07) plus evening and overnight shift differential of $2.00/hr
To obtain an application, please visit actonma.gov/jobs . Preference will be given to application received by September 2, 2025. The position will remain open until filled.

Acton Public Safety Communications Center 
Job Title: Part-Time Dispatcher 
Salary Range:$27.25- $32.40/hr. plus evening and overnight shift differential of $2.00/hr
To obtain an application, please visit actonma.gov/jobs . Preference will be given to application received by September 2, 2025. The position will remain open until filled.

Holbrook Regional Emergency Communications Center 
Job Title: Deputy Director  
The Holbrook Regional Emergency Communications Center is conducting a search for the vacant position of Deputy Director of Communications. This is a full-time, 40 hour per week FLSA exempt position. Interested candidates shall formally notify Lauren Mielke, Assistant Director of Communications in writing of their interest in the position by Friday, September 12, 2025 by 4:00 pm EST. Formal notification shall include a cover letter, application and current resume. Applications can be found on the Holbrook Regional Emergency Communications Center website at holbrookrecc.com. Please note, applications must be notarized for consideration. Interested candidates shall have flexible availability as well as experience in: public safety communications, public safety radio systems, computer-aided dispatch (CAD), leadership, management and a well-rounded understanding and support of public safety communications regionalization efforts. Selected candidate must successfully pass a background check and negotiate a contract to include salary and fringe benefits with the Holbrook Select Board in order to occupy position. The Deputy Director is a key executive role responsible for leading and managing critical public safety communications and initiatives. Key responsibilities include strategic leadership, operational management, emergency response leadership and high-level interpersonal diplomacy. The ideal candidate should possess public safety management, understanding of state government operations, advanced communication skills and technical systems management skills. This position requires a considerable amount of judgement and discretion, with the ability to navigate complex technological landscapes and drive innovation. The Deputy Director, under the guidance and direction of the Director, will be responsible for maintaining a high level of service in the Holbrook Regional Emergency Communications Center (HRECC) for E911, regional fire, police, and EMS dispatch center which will serve member communities in the region. This senior management position will provide guidance and oversight to the operation and staffing process. This position will assist the Director and Assistant Director who are responsible for the overall leadership and administration of the HRECC including; supervising, strategic planning, change management; budgeting, and public relations. The Deputy Director will be responsible for the day-to-day operations of the center, maintaining open lines of communication to the Director on a daily basis. As part of a team, the position will also recommend rules, regulations, policies, and procedures for the day-to-day operations as well as work to establish long and short-term goals and objectives. The Deputy Director will perform other related duties such as training and explaining services, policies, rules and regulations to subordinates.

Walpole Police Department
Job Title: Public Safety Dispatcher 
Salary Range:$998.40 - $1,318 PER WEEK
The Town of Walpole is seeking candidates for a Dispatcher position (40hrs/week on a 4-2 rotating schedule). We are seeking individuals who are highly motivated and possess strong communication & interpersonal skills, maintain attention to detail, and demonstrate a positive attitude while adapting to sudden changes in a fast paced public safety environment. Candidates must be a high school graduate or GED equivalent; Current MA State Telecommunicator & APCO Emergency Medical Dispatch certification preferred; Ability to handle emergency situations calmly, promptly & efficiently while under a high level of stress. Please submit cover letter, resume & employment application to the Town of Walpole, HR, 135 School Street, Walpole, MA 02081 or email [e-mail] 

MA Coalition of Police IUPA (AFL-CIO) Local 466 Walpole Public Safety Dispatchers Union position. Salary/Benefits include County retirement, paid holidays, shift differential, Emergency Medical Dispatch stipend, comprehensive healthcare coverage, and overtime opportunities.

Central Massachusetts Regional Emergency Communications Center
Job Title: Public Safety Dispatcher 
Salary Range:$25.63 - $30.80/HR DOQ
The Town of Avon seeks qualified candidates for the full-time, AFSCME union position of Public Safety Dispatcher to receive and process emergency and non-emergency signals and calls for service. Dispatch police, fire, EMS and other emergency units and personnel as needed. Monitor and operate emergency signaling, radio, computer, telephone, alarm, and other specialized equipment in support of public safety communications and dispatch functions. 
Requirements include a high school diploma/GED, college degree desirable. Must achieve within the first 3 months of employment, or as soon as reasonable, based upon the availability of courses; CPR certification, ens operator certification and EMD certification. Work schedule requirement includes rotating or fixed shifts on nights, holidays, and weekends. This position is 40 hours a week and will require overtime when necessary. This is an AFSCME union position with full-time benefits involving 40 hours per week based upon bi­weekly average. The hourly pay range is from $25.63 to $30.80 per hour DOQ. 
The prospective employee must successfully complete a CORI (Criminal Offender Records Inquiry) and a physical examination, including a drug test. The Town reserves the right to run additional CORI checks as allowed under Massachusetts General Law. 
Letter of interest, resume, and Employment Application should be sent to Shanna Faro, Human Resources Director, Town of Avon, 65 East Main Street, Avon, MA 02322 or e-mail to [e-mail]. This position will remain open until filled.

Central Massachusetts Regional Emergency Communications Center
Job Title: FULL-TIME COMMUNICATIONS DISPATCHER
Salary Range:$26.46/hour plus any differential
The Dispatch Center is staffed with a minimum of 2-3 Public Safety Telecommunicators 24/7/365. Responsibilities will include, but not be limited to, answering emergency and non-emergency calls for Police, Fire, and EMS, and dispatching public safety personnel on a variety of calls. All applicants must be willing to work all shifts including nights, weekends, and holidays. Applicants must have excellent verbal, writing, and typing skills. A minimum of a high school diploma or any equivalent combination of education and experience. Strong computer skills, ability to multi-task, and ability work professionally under high stress conditions is required. Applicants must have a valid driver’s license.  Previous dispatching experience in police, fire, or emergency services a plus. Certifications in CPR, First Aid, NexGen 911, CJIS, and APCO EMD, APCO PST 1 or equivalent are preferred. The individual selected for the Full-time Communications Dispatcher position will be required to participate in the shift bidding process. Shift bids are conducted bi-annually. The position is subject to all pertinent personnel policies, procedures, rules, and regulations; and Collective Bargaining Agreement between CMRECC personnel and the Town of Rutland. This position is eligible for a complete employee benefit package as administered by the Town of Rutland. The minimum starting rate of pay shall be set at $26.46/hour plus any differential. The incumbent will be subject to a probationary period of 12-months of active duty.  To Apply: https://www.cmr911ma.gov/careers

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Town of Falmouth 
Job Title: Lateral Per Diem Communications Officers
Salary Range: $75/hr
The Town of Falmouth is excited to open the search for Lateral Per Diem Communications Officers (Police/Fire Dispatchers/9-1-1 Call-Takers) to work open shifts (7 a.m. – 3 p.m., 3 p.m. – 11 p.m., and/or 11 p.m. – 7 a.m.) in our consolidated Police, Fire, and EMS Emergency Communications Center. Flat rate of $75/hour ($50/hour training rate until shift strength on our CAD system). Full-time dispatch experience required. Mark43 CAD experience strongly preferred. This is a non-benefited, non-union position, and the hours will be on call, as needed, and as the Per Diem is available. Per Diem Communications Officers are not subject to holdovers or forces. Applicants must have the ability to pass a background check conducted by the Falmouth Police Department. Apply By: Monday, August 18, 2025 by 4:30 p.m To Apply: https://www.falmouthma.gov/723/EmploymentCurrent-Job-Openings

Raynham Police Department 
Job Title: 911 Dispatcher 
Salary Range: $19.92/hr
The Raynham Police Department is looking for part time dispatchers. Responsibilities include the answering of 911 Calls, performing Emergency Medical Dispatch, handling general phone calls from the public and dispatching police via radio. They will also log incidents through a computer aided dispatch system. The Raynham Police Department will provide in house training for candidates however preference will be given to those with prior dispatch experience. Email Dispatch Supervisor Dan Smith at [e-mail] or call 508-824-2716 to apply. 

Westwood Police Department 
Job Title: Public Safety Telecommunicator
Salary Range: $63,561 - $81,139 ($32.66 - $41.69 per hour) + 6% Night Differential 
The Town of Westwood seeks a full time Public Safety Telecommunicator to answer 911 and non-emergency calls as well as to perform public safety dispatch functions for the Town. The successful candidate will receive information from the public and other agencies to coordinate a prompt and efficient response to requests for police, fire, emergency medical services, and other town services. Work is performed in a state-of-the-art Public Safety Communications Center. Qualified candidates must be able to communicate clearly, maintain composure in stressful situations, have the ability to multi-task, and be able to operate multiple cloud, web, tablet, smartphone, and pc applications to include GIS related functions. The following qualifications are preferred, but not required: ✓ APCO Telecommunicator 1 ✓ NextGen 911 ✓ Priority Dispatch Emergency Medical Dispatch ✓ CPR What we offer: • Full-time, benefit eligible position, with an annual salary range of $63,561 - $81,139 ($32.66 - $41.69 per hour) + 6% Night Differential • Overtime eligibility, paid time off, health, dental, life, and long-term disability insurance, as well as flexible spending and deferred compensation plans • Access to on-site fitness facility, paid training, and education reimbursement opportunities. https://www.townhall.westwood.ma.us/departments/human-resources/employment-opportunities

Sturbridge Police Department 
Job Title: Civilian Dispatcher
Salary Range: $24.24 - $30.68 depending on experience
Sturbridge Police Department will be accepting cover letter and resume for upcoming Civilian Dispatch position for full time. This position includes receiving 911 calls, Dispatching EMS, Fire, and Police, assisting the general public, as well as maintaining computer related functions. Candidate must be able to work well under pressure, multi-task, and communicate clearly. Candidates must be 18 yrs. old, possess a high school diploma or equivalent, and undergo an extensive background check. Following qualifications preferred, but not required: NG911, EMD certified, APCO PST1. Hours include nights, overnights, weekends, and holidays. Interested Candidates can send cover letter and resume attention to: Lead Dispatcher Barbara Boiteau Sturbridge Police Department 346 Main St. Sturbridge MA 01566 or email [e-mail] . The Town of Sturbridge is an E.O.E Application deadline: Open until said position is filled.

Reading Police Department 
Job Title: Head Safety Dispatcher
Salary Range: $27.24 - $28.06 / hour 
This is a full-time position with typical 40 hours per week with a rotation of four days on, four days off. Hours may vary based on staffing and department needs. Candidate must have availability to work a rotating schedule including nights, weekends, and holidays. This position is located in a Police Department with 24 hours, 7 days staffing needs. Civilian Dispatchers are responsible for providing the public with the quickest most efficient response possible to requests for police, fire and medical services. This position is responsible for providing aid and support to the Officers, Firefighters, EMTs and Paramedics, to both outside agencies and within the departments to ensure messages are accurate, clear, concise and timely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Answer all incoming calls on the police/fire E-911 emergency lines. 2. Classify and triage calls; advise emergency callers of immediate actions to be taken; determine the proper apparatus response; assign and notify fire, paramedic, utilities, police, and outside agencies as necessary. 3. Dispatch necessary personnel and equipment according to the nature and severity of the call for service. 4. Maintain constant and diligent monitoring of the E-911 system and immediately respond to requests for assistance. 5. Disseminate received information to the appropriate department in a timely manner ensuring all responding personnel are informed of pertinent information. 6. Maintain accurate and uniform documentation procedures for all dispatched activities. 7. Provide appropriate monitoring of alarm systems, radio transmissions, computer operations, and maintenance of certain records. 8. Answer non-emergency calls to Public Safety Departments, providing general assistance and information to members of the public, and forward appropriate calls to other public safety personnel. 9. Maintain accurate logs for public safety calls, communications and walk-ins, complete required forms and reports. 10. Maintain dispatch center work area and equipment to insure a clean, working condition and notifies Officer-in-Charge or other appropriate department staff of any malfunction equipment. 11. Acquire the knowledge of locations and layout of streets, buildings, parks, building complexes and other significant areas of the Town so as to maximize the accuracy and speed of dispatches. 12. Complete data entry and alert notifications for all missing persons, stolen vehicles, etc. 13. Greet and provide services to visitors entering the police station lobby. Applicants should be able to meet the requirements of the position as outlined in the attached position description for Public Safety Dispatcher. Applicants should state education, training, and experience which they feel has provided them with the required knowledge, skills, and abilities to perform the duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applications will be accepted in the Human Resources Office, 16 Lowell Street, Reading, MA 01867 and online at www.readingma.gov until filled.

Wareham Police Department 
Job Title: Communications Officer 
Salary Range: $28.81 / hour 
The Town of Wareham's Human Resources Department is accepting applications, on behalf of the Wareham Police Department, for the position of full-time (4 straight 8 hour shifts followed by 2 days off-paid at 40 hours a week) Communications Officer. The salary and a very generous benefits package, which includes health insurance (premiums paid at 68% ), dental insurance (premiums paid at 75%) and paid time off, is subject to the terms and conditions of the current collective bargaining agreement. 
Education: High School Diploma or GED, and APCO PSTl, NexGen and EMD Certified 
(preferred). Responsibilities: Applicants will be responsible for providing communications between the public and police, fire, and EMS agencies in Wareham including calls for emergency assistance, calls from citizens giving or requesting information, and calls from the public safety agencies to the citizens; answers 911 emergency calls, provides Emergency Medical Dispatch (EMD) assistance, non­emergency calls, and dispatches public safety field personnel; maintains detailed police logs; and performs other tasks as assigned by the Communications Supervisor and/or Division Commander. Applicants must be able to work nights, weekends and/or holidays. 
Qualifications: A combination of qualifications that display an equivalent competence to perform will be considered. Thorough familiarity and comfort with basic computer skills and knowledge. Applicants must be organized, maintain the ability to handle multiple tasks, work with a high degree of confidentiality, and work under precise deadlines. Must have the ability to deal tactfully and effectively with other municipal staff and the general public. Must also be capable of maintaining, as a condition of continued employment, First Responder First Aid, CPR, Suicide Prevention, EMD, and all other training required by the Police Department. Subject to full background check, pre-employment physical, drug test and psychological testing.  Submit application, resume, and any training certificates to Human Resources Director: Dorene M. Allen-England, Esq. 54 Marion Road Wareham, MA 02571 [e-mail]  

Westborough Police Department
Job Title: Full-Time Emergency Telecommunications Dispatchers 
The Town of Westborough is seeking a full time Public Safety Dispatcher. The Public Safety Dispatcher handles police, fire, and EMS calls for service, as well as greeting the public at the front desk. Candidates must possess excellent oral and written communication skills, have a solid knowledge of computers, be skilled in current forms of technology, the ability to handle and prioritize multiple tasks in a busy, noisy, and stressful environment, present a positive public image, work well with others and be self-motivated. Public Safety Dispatchers are assigned to work days, nights, weekends, and holidays on a rotating 4 on, 2 off rotation. Candidates with prior dispatch experience, EMD Certified, NG911 trained, or with advanced technological skills are encouraged to apply. Additional training and certificates may be required in the course of employment.  The town offers a competitive salary and benefits package. The current collective bargaining agreement can be viewed on the town's website under the human resources page. Preference will be given to those that apply by May 31st at 1700.Application, cover letter, and resume shall be delivered in hand to: Chief Patrick J Purcell 42 Milk Street Westborough MA 01581
 

Acton Public Safety Communications Center 
Job Title: Full Time Dispatcher 
Salary: $26.85 - $31.32/hr plus evening and overnight shift differential of $2.00/hr. To apply, visit actonma.gov/jobs. Preference given to applications received by April 8, 2025. Job will remain open until filled.

Town of Dedham 
Job Title: Public Safety Telecommunicator Full Time Overnight Essential Functions of the Job
• Receives requests for routine, public safety and emergency services; dispatches safety, service and other appropriate personnel to calls as required; coordinates back-up support activities via radio.
• Determines priorities among calls for service; keeps supervisory personnel aware of priority calls and equipment status.
• Answers all incoming calls; receives pertinent information and provides assistance or makes referrals.
• Maintains constant and diligent monitoring of the radio system.
• Maintains police and fire incident reporting on computer-aided dispatching systems; performs data entry on computer to enter service calls ensuring that entries are concise and accurate.
• Updates files, and maintains accurate, detailed records, logs and other pertinent information.
• Communicates via telephone or radio with other agencies, such as utility companies, alarm services, ambulance companies, highway departments, towing agencies, hospitals, etc.
• Participates in training, developing competency in all phases of dispatching, including the operation of computer aided dispatch system.
• Performs similar or related work as required, or as situation dictates.

How to Apply
Please email your resume and cover letter to [e-mail].

Additional Information
The Town of Dedham offers an excellent benefits package including a defined benefit pension plan, 457 retirement plan, tuition reimbursement, 12 week paid parental leave, 80% subsidized health insurance, dental, vision, life, short and long term disability, accident insurance, and critical illness insurance. Employees enjoy 12 holidays, 15 sick days, 3 personal days, and vacation starting at 3 weeks and up to 5 weeks.

Weymouth Police Department 
Job Title: Public Safety Telecommunicator Full Time
Salary: $54,850.65 /year The Weymouth Police Department is seeking a full-time Telecommunicator (Dispatcher) with dispatch experience. The Telecommunicator works under the general supervision of the Watch Commander of the shift. Makes constant contact with the general public requiring excellent customer service skills. Makes frequent contact with other town departments, especially the Fire Department, ambulance personnel, the Department of Public Works, and State and Federal Offices and officials. Has access to confidential criminal investigation records. Communicates via telephone or radio with other agencies, such as utility companies, alarm services, ambulance companies, town and State highway departments. Candidates must be available to work Nights, Weekends and Holidays. The Position is open until filled.

Town of Bourne Police
Job Title: Emergency Dispatcher- Full Time 
Salary: $27.10 /hr
This is a benefitted position with dental, health, PTO and retirement. The Town of Bourne, an affirmative action, equal opportunity employer, is seeking a Dispatcher. Duties include receiving requests for emergency and non-emergency calls for services; dispatching appropriate personnel to calls; monitoring building security system; ongoing communication and contact with the general public; operate misc. computer terminals; maintains computer files and follow-up record keeping; updating supervisory personnel of priority calls. Applicants will be trained in dispatch operations, E-911 and NCIC/LEAPS. Applicants must successfully complete on-the-job training and basic dispatch training as required. Additional specialized training may also be required. Candidate must pass a successful background check, be able to handle numerous emergency situations calmly, promptly and efficiently during stressful conditions, maintain confidentiality, be able to operate keyboard and be able to learn various communications systems. Please send a resume, cover letter and application form to [e-mail]. Link to application form and complete job description: Employment Opportunities | bournema (townofbourne.com). Initial Deadline Friday, March 28, 2025. The position will remain open until filled.