In Massachusetts, municipalities are the issuing authorities that negotiate and grant cable licenses, while the DTC retains ultimate authority in licensing matters. The DTC offers a municipal outreach program for communities involved in the licensing process, regarding applicable substantive and procedural requirements at the local, state, and federal levels. When licensing disputes arise at the local level, the DTC serves as the appellate body.
Contact for Cable Franchising
Online
Electronic filings:
Email Department of Telecommunications and Cable at dtc.efiling@mass.gov
Phone
Open from 8:45 a.m.–5 p.m., M-F
Call Department of Telecommunications and Cable, Open from 8:45 a.m.–5 p.m., M-F at (617) 305-3580
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Sarah K. Monahan.
Consumer hotline:
Call Department of Telecommunications and Cable, Consumer hotline: at (800) 392-6066
Open from 9 a.m.–5 p.m., M-F
Fax
(617) 988-8288
Address
1000 Washington Street, Suite 600, Boston, MA 02118