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Cable Television Fact Sheets

Information for Consumers and Municipalities

If you subscribe to cable television service, you have rights concerning billing practices, rate increases, late charges, disconnection or interruption of service, security deposits, and dispute resolution procedures. These fact sheets detail the responsibilities of cable operators and consumers.

Cable Advisory Committees

Cable Billing

Cable Equipment

Cable Franchising

Cable Installations

Cable Programming

Cable Transfer Process

Consumer Bulletin: Severe Storms

Glossary of Cable Terms

Municipal Outreach

Program Substitutions

Political Programming

Regulatory and Negotiated Fees and Taxes

Contact

Online

Consumer complaint form
Electronic filings: Email Department of Telecommunications and Cable at dtc.efiling@mass.gov
General inquiries: Email Department of Telecommunications and Cable at consumer.complaints@mass.gov

Phone

Open from 8:45 a.m.–5 p.m., M-F Call Department of Telecommunications and Cable, Open from 8:45 a.m.–5 p.m., M-F at (617) 305-3580

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer Corey Pilz.

Consumer hotline: Call Department of Telecommunications and Cable, Consumer hotline: at (800) 392-6066

Open from 9 a.m.–5 p.m., M-F

Fax

(617) 988-8288

Address

One Federal Street , Suite 0740, Boston, MA 02110-2012
Directions

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