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Child Support Virtual Counter

Meet face-to-face with a Massachusetts Department of Revenue child support specialist online over Zoom.

Updated: January 19, 2023

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The Virtual Counter is a way for our customers to meet face-to face with a child support specialist online over Zoom. Staff working on the Virtual Counter can help you with a variety of more complex issues related to your child support case such as license suspension, bank levy, tax intercept or modification of your order. It is convenient and our child support specialists – the same ones that you would meet with if you went to one of our offices in person – are ready to serve you!

All the same services, without any of the inconvenience.

Virtual Counter Hours: Monday through Friday, 8:30 am to 4:30 pm.

Ready to meet?

Click on the Zoom link or scan the QR code below to be connected to the Virtual Counter.

You will enter a virtual waiting room where we will figure out what kind of help you need. From there, you’ll go to a private Zoom breakout room to meet with the child support specialist who can best help you with your case.


QR code image for scanning for access to a Zoom meeting with a child support specialist

Video: About the CSE Virtual Counter



Call Center: (800) 332-2733

8:30 a.m.– 4:30 p.m., Monday – Friday

For Boston area callers: (617) 660-1234

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