Community Care Ombudsman

A program that connected ombudsman to older adults to navigate concerns related to nursing or rest homes. 

Table of Contents

About Community Care Ombudsman

A Community Care Ombudsman dedicates their time to listen to concerns, identify solutions, and navigate a process toward resolution. The Community Care Ombudsman advocates for the care, safety, and quality of life of aging adults in a nursing or rest home setting.  

An Ombudsman serves as an advocate and helps consumers who live in the community to review and resolve service complaints that may include:  

  • Home health care  

  • Community-based MassHealth programs  

  • Home care funded program  

  • Federal private pay elder care programs  

Eligibility and Cost

Community Care Ombudsman services are available for free to adults aged 60+. 


Learn more by contacting the Community Care Ombudsman at (617) 727-7750 TTY. 

Additional Resources

Help Us Improve  with your feedback

Please do not include personal or contact information.