DCF Office of the Ombudsman

If you would like to discuss case concerns or ask questions about case practice and policy, please contact the Office of the Ombudsman

More About the Office of the Ombudsman

Our role is to respond to consumers, foster and adoptive parents, advocates, legislators and concerned citizens regarding agency programs, policies and services. We can assist in helping you to understand policy and case practice and try to help address your concerns. Our staff provides information regarding the appropriate steps you can take to address a problem you may be experiencing with DCF or direct you to additional sources of help or information.

When to contact the Office of the Ombudsman:

  • If you have general questions
  • If you have concerns about your case
  • If you have questions about DCF policies and services

Ask a question here or call us at (617) 748.2444.

Contact   for DCF Office of the Ombudsman

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