Department of Mental Health (DMH) Ombudsman

The Ombudsperson can help individuals receiving DMH services navigate conflicts, offer guidance, and assist with other concerns

Welcome to the Department of Mental Health (DMH) Office of the Ombudsman. The DMH Ombudsman assists individuals having difficulty resolving problems with their DMH services. The Ombudsman acts on behalf of the Commissioner to help resolve problems that are causing delays or disruptions in the DMH services they have been approved to receive.

• The Office of the Ombudsman cannot assist with obtaining DMH or other mental health services. Learn more about applying for DMH services.
•  The Office of the Ombudsman is not a replacement for DMH’s Office of Investigations or other complaint resolution mechanisms. Learn more about DMH Investigations and submitting a complaint.

Additional information

• If you are looking to obtain mental health services or supports, or if you need assistance with a mental health emergency/crisis, call or text the Massachusetts Behavioral Health Helpline - 833-773-2445. Available 24/7. You can chat online with a representative online at https://www.masshelpline.com/
• If you are having a problem with DMH services or a DMH service provider that you have not been able to resolve, you are encouraged to call or email the Office of the Ombudsman.  We will respond to your call or email promptly and will try to assist you. Email the Ombudsman at [e-mail] or call [phone].
• If you have a complaint about your DMH services and you believe your rights have been violated, you can file a complaint with the DMH Office of Investigations (download the complaint form) or call the Office of Investigations directly at [phone].
• If you have general questions about DMH services, obtaining services or about a DMH service provider, please email or call DMH Info at [e-mail] or [phone]
• If you would like to request Department of Mental Health medical records, visit the DMH Medical Records Request page.