The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOHHS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they’re performing on this page.
EOHHS' Fiscal Year 2017 performance
Department of Children and Families
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Children kept safe from repeat maltreatment | 94.6% of child victims of abuse/neglect are kept safe from subsequent acts of abuse/neglect for 6 months | 90.37% |
| Permanency in 12 months for children exiting DCF care | 75.2% of children exiting to reunification will have been reunified in less than 12-months from their entry into care. | 72.10% |
| Children adopted within 24 months | 36.6 % of children, who cannot be reunified with their biological family, will be adopted within 24 months | 14.40% |
Department of Developmental Services
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Number of DDS clients employed in the community | 5% increase | 7% increase |
| Number of individuals/families who self-direct their services | 12% increase | 14% increase |
| Number of individuals in a shared living placement | 23.5 % increase | 17% increase |
Department of Mental Health
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Percent of adults receiving Clubhouse services who are competitively employed | 18% | 21% |
| Percent of DMH enrolled youth receiving caring together continuum services who remain in the community without hospitalization | 80% | 67% |
| Processing time of adult service authorization decisions | 85% of adult service authorization decisions made within 90 days of application | 60.40% |
| Processing time of child/adolescent service authorization decisions | 90% of child/adolescent service authorization decisions made within 90 days of application | 86.30% |
| Processing time of patient applications for the Medical Use for Marijuana Program | 100% of applications processed in 14 days or less of receipt | 99% |
| Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 15 minutes | 60% within 15 minutes | 55% within 15 minutes |
| Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 20 minutes | 75% within 20 minutes | 71% within 20 minutes |
| Percent of families reporting that Early Intervention Services enable them to help their child develop and learn | 98% | 92% |
Department of Public Health
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Processing time of patient applications for the Medical Use for Marijuana Program | 100% of applications processed in 14 days or less of receipt | 99% |
| Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 15 minutes | 60% within 15 minutes | 55% within 15 minutes |
| Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 20 minutes | 75% within 20 minutes | 71% within 20 minutes |
| Percent of families reporting that Early Intervention Services enable them to help their child develop and learn | 98% | 92% |
Department of Transitional Assistance
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Telephone wait time | 75% of callers connecting to the DTA via the Assistance Line will wait 25 minutes or less | 53% |
| Cases closed for employment | 10% increase in TAFDC cases closed due to earned income | 0.30% |
| Telephone wait time | 75% of callers connecting to the DTA via the Assistance Line will wait 25 minutes or less | 53% |
| Cases closed for employment | 10% increase in TAFDC cases closed due to earned income | 0.30% |
Department of Youth Services
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Number of committed youth who are arrested within 6 months of their discharge from DYS | Reduce by 5% | Discontinued Reporting |
| Number of committed youth that pass the English Language Arts MCAs. | 90% | 94.90% |
| Number of assaults of staff by youth in the DYS operated residential programs | Reduce by 10% | Reduced 3% |
Executive Office of Elder Affairs
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Percent of callers who rate Information and Referral as good or excellent in helping them access the information and/or services they need | 97% | 96.30% |
| Percent of home delivered meal participants who report that the meals help them to live independently | 80% | 86% |
EOHHS/MassHealth
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Call wait time for members and applicants at the MassHealth Customer Service Center | Average 5 minutes or less to speak with a customer service representative | 10:32 minutes |
| Rating of MassHealth customer service satisfaction on a scale of 1 to 10 | Average rating of 8.0 | 7.8 |
| Members access to needed care | Meet or Exceed NCQA 75th Percentile Score of 84.88% across MCO and One Care programs in 2016 | 83.26% |
Massachusetts Commission for the Deaf & Hard of Hearing
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Number of filled interpreter/CART requests for medical, legal and substance use disorder services | Increase by 25% | 52% increase |
| Number of clients receiving accessible state agency services at MCD | Increase by 25% | 73% Increase |
| Percent annual growth in the number of high school students with disabilities served by MRC’s Vocational Rehabilitation Program, including pre-employment transition services | 10% increase | 166% Increase |
| Percent of individuals with disabilities transitioning from skilled nursing homes and facility-based care to the community and receiving ongoing support services in the community | 10% increase | 40% increase, |
| Processing time of SSA disability claims for Massachusetts citizens | 90% of disability claims for Massachusetts citizens processed in 90 days or less | 86.50% |
Office for Refugees and Immigrants
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Percentage of refugees attaining employment through Refugee Employment Services who are “early employed” | 30% employed within four months of arriving in the United States | 33% |
| Percentage of refugees who attain employment through Refugee Employment Services and are still employed on the 90th day from the initial start date | 82% | 88% |
| Percentage of ORI’s Citizenship for New Americans Program (CNAP) participants who take the USCIS Citizenship exam and successfully pass the exam | 60% | 66% |
Department of Veterans' Services
| FY17 Metric | FY17 Target | FY17 Performance |
|---|---|---|
| Processing time of an application for Veteran’s financial assistance benefits, also known as chapter 115 benefits | 100% of applications processed in 20 days or less | 94.23% |
Contact for Executive Office of Health and Human Services (EOHHS) FY17 data-driven performance
Online
Address
1 Ashburton Place, Boston, MA 02108